How much does a roofing answering service cost?+
OnCrew is $49/mo for 150 included minutes, $149/mo for 200, and $349/mo for 500, then $0.49 per minute on Starter, $0.99 on Pro and Multi-Truck.
Is OnCrew an AI dispatcher for roofers?+
No. OnCrew triages and alerts; it does not dispatch crews. A human on your team still decides whether to roll a truck and which crew handles the tarp.
Can it handle insurance-claim calls?+
It takes the message. Any carrier, claim number, or adjuster details the caller gives are in the transcript and recording your team receives. OnCrew does not file or negotiate claims.
What happens when a caller insists on a real person?+
With live transfer off, the default, Emily says the team is out on jobs (or, after hours, that the office is closed). She asks what the call is about and takes the details, with a note that the caller asked for a live person. If your line can transfer (the numbers new signups get today cannot yet) and you switch live transfer on, she offers to connect the caller to the people you list. In the default handoff, if nobody picks up within about 20 seconds, or the longer ring you pick in Settings, Emily comes back on the line and takes a message; with the direct handoff the caller stays on that phone, voicemail included.
Does it answer Spanish-speaking callers?+
Calls are handled in English by default. Spanish (Latin American) is a setting you switch on in your dashboard at no extra charge. English and Spanish are the languages Emily speaks today. If many of your callers speak Spanish, test it on your own line before you forward everything.
What happens on a storm night when a lot of people call at once?+
Emily takes calls in parallel rather than one at a time, so a burst of storm calls is not stuck waiting for one person to hang up. Each caller gets the same intake (name, callback number, address and what is damaged), active leaks and storm damage are marked urgent, and every call sends you its own summary. Answered calls count toward your plan's included minutes, then $0.49 to $0.99 a minute; calls where nobody speaks, robocalls and your own team's test calls are not counted.
What happens when someone calls at 2 AM with an active leak?+
Emily treats it as urgent, the same as storm or hail damage, a tree or debris through the roof, or a sagging ceiling. She takes the caller's name, callback number, address and what is happening, suggests containing the water with buckets or a tarp only if that is safe, and tells them to keep people away from a sagging ceiling; if there is a risk of collapse or a downed power line, she tells them to keep everyone clear and call 911 first. Then she tells them the details are going to your team the moment the call ends, marked urgent, and that someone will call back as soon as they can. She never promises an arrival time. You get a text with the caller's details right after the call, and your team is alerted the way your Team page is set.
Can Emily book roof inspections, or only take the request?+
Both, depending on a setting. By default Emily takes the request: the caller's name, callback number, property address and what they need, sent to you by text and email when the call ends, and your team sets the time. If you connect Google Calendar and switch on booking, then for routine jobs like an inspection or estimate she offers the next open times inside your business hours and puts the one the caller picks on your calendar, confirming the day and time back to them. Emergencies are never booked; they go to your team right away.
Does it work with my on-call rotation?+
Yes. Your number stays the same, since forwarding is set on your existing line, and alerts follow your Team page: each person has their own phone, email and the kinds of calls they hear about, and texts to your team are a setting you switch on. Mark a row as an on-call slot, a rotating number your dispatchers keep current, and they can swap in whoever is on call that week without touching anything else. You can also have urgent calls text only your on-call slots.
Will callers know they are talking to an AI?+
Emily answers in your company name and takes the call the way a receptionist would. If a caller asks whether she is a person, a recording, or an AI, she answers honestly in one breath: she is the automated assistant that takes down what they need, and a live person from your company calls them back. Then she asks what she can pass along. She never claims to be a person.
What is the best AI receptionist for a roofing company?+
The one that handles your calls, so test each against five things. Does it treat an active leak, storm or hail damage and a sagging ceiling as urgent without you writing the rules, and tell the caller to keep people away from a sagging ceiling? What is one billed unit (a call, a minute or a unique customer), and what does a storm month cost at that rate? How does an urgent call reach your on-call roofer: by text, by email, or both, with the recording? What lands in your field software after each call? And what happens when a caller asks for a person? Place an active-leak test call to each one before you forward your line.