What Happens on an After-Hours Roofing Call
OnCrew answers in your company name whether the office is open or closed. Your configured hours tell the AI receptionist when you are closed and when you open next, so a routine caller hears that the team will have their details first thing at the next opening, while an urgent caller hears that the on-call team is alerted the moment the call ends and someone calls back as soon as possible, and it does not promise a callback time. On every call it collects the caller's name, the best callback number, the service address, the issue, whether the property is a home or a business, how urgent it is, and a preferred time. For roofing, an active roof leak during or after rain, storm or hail damage, a tree or debris through the roof, or a sagging ceiling is treated as urgent, and if water is coming in the AI suggests buckets or tarps only when that is safe and tells callers to keep everyone clear and call 911 first when there is collapse risk or a downed power line. Urgent calls reach your on-call roofer by text with the caller's name, number, address, and need, and by email with the full transcript and the recording when it is available.
- After hours: open or closed and the next opening come from your configured hours, and urgent requests are flagged so they are seen first.
- Roofing triage: active leaks, storm or hail damage, debris through the roof, and sagging ceilings are urgent; routine estimate and inspection calls queue for the morning callback.
- On-call alert: an urgent text to your on-call team, plus the email with the full transcript and the recording when it is available.
- Jobber and ServiceTitan: native API integrations are on the roadmap for Q3 2026 and are not shipped. Today that handoff is assisted setup: our team wires call summaries and structured lead data into the workflow you already use.
- Your team still decides who goes out, what it costs, and when. The AI receptionist captures and alerts; it never quotes a price or promises an arrival time.