About OnCrew

OnCrew is an AI answering service for home service contractors. It answers forwarded contractor calls in your company's name. OnCrew uses the Retell AI voice engine to hold real conversations with callers, classify whether a call is an emergency or a routine request, capture appointment request details for calendar handoff, and alert your on-call team with a structured handoff and full transcript so a human can call back quickly. Your team owns callback timing, ETA, pricing, and field decisions.

OnCrew was founded in 2026 by Abe and is headquartered in Los Angeles, California. The product is built exclusively for the 13 home service trades: HVAC, plumbing, electrical, roofing, garage door, locksmith, appliance repair, pest control, septic, water damage restoration, handyman, landscaping, and pool service. Each trade has a tailored intake script and emergency taxonomy.

Pricing is transparent and flat: Starter at $49 per month for 100 calls, Pro at $149 per month for 400 calls, and Multi-Truck at $349 per month for 1,000 calls. Overage calls are $0.99 each. Compare current vendor pricing before buying because public pricing pages can change. Ruby public virtual receptionist pricing was listed as $250 per month for 50 receptionist minutes, $395 for 100 minutes, $720 for 200 minutes, and $1,725 for 500 minutes when rechecked 2026-05-22 and 2026-05-24.

Abe founded OnCrew in 2026 after seeing how much revenue home service contractors lose to unanswered phone calls, especially the after-hours emergency calls that are worth the most. Traditional answering services charge $200 to $500 per month, read from generic scripts, and still require the contractor to wake up and dispatch their own technicians.

OnCrew is built differently. It uses the Retell AI voice engine to answer forwarded calls, capture and summarize intake, classify urgency, and send structured alerts to the contractor's team. The contractor still owns pricing, scheduling, dispatch, callback timing, ETA, appointments, CRM setup, and the field response. Abe leads product, engineering, and customer onboarding directly. Every new OnCrew contractor talks to the founder during setup.

Reach Abe directly: hello@oncrew.ai.