Compare Grasshopper's current virtual phone system workflow against OnCrew contractor AI phone answering. OnCrew is configured for HVAC, plumbing, electrical, and roofing lines, with published included-call pricing and team handoffs.
Grasshopper is a business phone system, not a call-answering service. It gives your calls somewhere to ring. Nobody picks up: that part is still you, so the honest framing is Grasshopper plus an answering service, not Grasshopper against one.
Billed per month, per phone system
We read Grasshopper's prices on July 29, 2026 and link to them rather than reprint them here. Its entry price is on Grasshopper's own pricing page.
Read from grasshopper.com/pricing on July 29, 2026. Check it before you sign anything: vendors change plans and this page is a snapshot.
Billed per answered call
| Plan | Included | Price |
|---|---|---|
| Starter | 100 calls | $49/mo |
| Pro | 400 calls | $149/mo |
| Multi-Truck | 1,000 calls | $349/mo |
A call is a call whether it lasts 40 seconds or 6 minutes, and 2am costs the same as 2pm. OnCrew is young: a handful of contractors pay for it today, so treat this as a small company that publishes its numbers rather than a large one.
Compare current phone-system workflow, contractor intake, pricing terms, and team handoff behavior.
| Feature | OnCrew | Grasshopper |
|---|---|---|
| Product categorygrasshopper.com/pricing, checked July 29, 2026 | Contractor AI phone answering | Business phone system |
| Billing modelgrasshopper.com/pricing, checked July 29, 2026 | Included calls with per-call overage | Per month, per phone system |
| Entry pricegrasshopper.com/pricing, checked July 29, 2026 | $49/mo Starter (100 calls) | Published on Grasshopper's pricing page |
| Forwarded call pickup | Configured answering workflow | Not verified |
| Contractor-specific intake (HVAC, plumbing, electrical, roofing) | Configured trade fields | Not verified |
| Urgent-call review | Configured urgent categories | Not verified |
| Team handoffs | Configured team channel | Not verified |
| Business phone number | Forwarding supported | Not verified |
| Extensions and call forwarding | Works behind your phone system | Not verified |
| Business SMS / texting | Not offered. Handoffs go by email | Not verified |
| Virtual fax | Not the product | Not verified |
| 24/7 coverage | Configured coverage window | Not verified |
Rows with no Grasshopper value are terms we have not verified. Check grasshopper.com/pricing, or ask Grasshopper for them in writing, before you compare.
Try it on a real call first
Talk to Sarah in your browser right now, or start the trial and test her on your own number. Starter is $49/month with 100 included calls after the trial, then $0.99/call overage.
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Confirm what Grasshopper currently handles for numbers, extensions, forwarding, voicemail, texting, fax, apps, and any AI or receptionist options. Then compare that with OnCrew's configured pickup, intake, transcript, and handoff workflow.
Compare each quote against your real monthly call count, missed-call volume, after-hours share, included usage, forwarding needs, and any add-ons required to reach the workflow you want.
Run HVAC, plumbing, electrical, roofing, estimate, warranty, and financing calls through the setup. Compare fields captured, transcript quality, caller context, and where the handoff goes.
For no-heat, active-leak, electrical, and roof-damage calls, ask where the details go, whether a transcript is included, who receives the handoff, and what happens if no one acknowledges the message.
If you already use Grasshopper, confirm forwarding, no-answer, overflow, after-hours, porting, and billing terms before connecting an answering workflow behind it.
Ask each workflow to show the exact message your team receives. OnCrew handoffs can include caller name, address, problem details, configured urgency flag, and transcript in the team channel you choose.
The contractor phone workflow to compare against a phone-system setup.
Keep your number. Forward your line full-time, after hours only, or on no-answer and overflow. OnCrew picks up calls when configured for that coverage window.
The caller hears a configured greeting in your business name. The AI asks contractor intake questions and captures trade, address, problem, and callback context.
OnCrew can flag configured urgent categories such as no heat, active leaks, electrical hazards, and roof damage for team review. Routine calls queue for normal follow-up.
Intake plus transcript lands in your chosen team channel. A person on your team decides next steps and calls back. OnCrew does not promise dispatch times or quote jobs.
Confirm Grasshopper's current monthly price, billing unit, included numbers, extensions, users, minutes, texting, fax, forwarding, voicemail, AI or receptionist options, and add-ons before comparing quotes.
OnCrew publishes included-call plans: Starter $49/mo for 100 calls, Pro $149/mo for 400 calls, and Multi-Truck $349/mo for 1,000 calls, with $0.99 per-call overage after the plan limit.
Start by confirming Grasshopper's current number workflow, forwarding rules, no-answer behavior, voicemail behavior, texting, fax, app experience, integrations, and any answering add-ons.
OnCrew focuses on phone pickup, contractor intake fields, transcripts, configured urgent-call flags, and team handoffs for HVAC, plumbing, electrical, and roofing lines.
A contractor demo should include no-heat, active-leak, electrical, roof-damage, estimate, warranty, and financing calls. Compare what each workflow captures and where the handoff goes.
OnCrew can be configured around contractor call patterns. During evaluation, review captured fields, transcripts, handoff timing, and the team message a technician or owner would actually receive.
If your primary need is a virtual phone system, number workflow, extensions, forwarding rules, texting, fax, or mobile and desktop apps, verify whether Grasshopper's current package matches that need.
For a contractor phone line that needs pickup, configured intake, transcripts, and urgent-call handoffs, compare OnCrew against the current Grasshopper quote, add-ons, and setup output.
OnCrew has three published included-call plans. Confirm Grasshopper's current terms before comparing monthly cost.
OnCrew Pro
Growing contractor teams
$149/mo
400 calls included
Then $0.99/call overage
OnCrew Multi-Truck
Multi-truck operations
$349/mo
1,000 calls included
Then $0.99/call overage
Grasshopper
Published on grasshopper.com/pricing
Grasshopper's prices are published on grasshopper.com/pricing (checked July 29, 2026); we link to them rather than reprint them here. Check the plan and add-ons there, and confirm included numbers, users, extensions, minutes, forwarding, voicemail, texting, fax, apps, and any AI or receptionist options before comparing quotes.
OnCrew Starter is $49/mo with 100 included calls and $0.99 per-call overage after the plan limit. For category context, read the Best answering service for contractors: 2026 buyer's guide buyer guide.
Contractors evaluating Grasshopper should confirm its current virtual phone system workflow, number options, extensions, forwarding rules, voicemail behavior, SMS or fax terms, apps, AI or receptionist features, and add-ons directly. OnCrew is a contractor phone-answering layer configured around HVAC, plumbing, electrical, and roofing intake patterns, transcripts, urgent-call flags, and team handoffs.
Confirm Grasshopper's current plan, billing model, included numbers, extensions, users, minutes, texting, fax, call forwarding, voicemail, AI or receptionist options, and add-ons before comparing quotes. OnCrew publishes included-call plans: Starter $49/mo for 100 calls, Pro $149/mo for 400 calls, Multi-Truck $349/mo for 1,000 calls, with $0.99 per-call overage after the plan limit.
Confirm Grasshopper's current call-routing, voicemail, AI answering, receptionist, and add-on options before relying on it for missed-call coverage. OnCrew can be configured to pick up forwarded calls, ask contractor intake questions, capture transcripts, and send handoffs to the team channel you choose.
Confirm Grasshopper's current after-hours routing, voicemail, escalation, acknowledgement, and add-on options directly in setup. OnCrew can flag configured urgent categories such as no heat, active leaks, electrical hazards, and roof damage, then send a handoff to your chosen team channel.
Often, yes. Confirm Grasshopper's current forwarding, no-answer, overflow, and after-hours rules before connecting another answering workflow. OnCrew can sit behind a phone system as the configured pickup and intake layer for calls you choose to forward.
Setup timing depends on your current Grasshopper account, number workflow, forwarding rules, call flow, trade questions, and handoff configuration. Confirm Grasshopper's current number, porting, forwarding, and voicemail terms before choosing.
No charge today. No contracts. Configured for contractor phone lines.
Send a few details and Abe will email you setup help for your number, voice, and urgent-call rules.
Abe
Founder, OnCrew · Los Angeles, CA
“I built OnCrew after watching my brother’s plumbing crew miss two urgent jobs in one night because their answering service kept callers on hold. Setting up your line takes about 10 minutes on your own. If you get stuck, reply to any OnCrew email and I’ll walk you through it. I won’t hand you off to a sales rep, and I read every refund request myself.”
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