Numa is an AI customer-engagement platform to evaluate against your current vertical and channel needs. OnCrew is an AI phone agent configured for HVAC, plumbing, electrical, and roofing contractor lines, with published included-minute pricing and team handoffs.
Hear a call it answered
What you'll hear: the receptionist answers for a plumbing shop, triages a burst pipe leaking through a ceiling, captures the address and callback number, and sends the details to the on-call team. 50 seconds.
Recorded October 3, 2026, in a test call to our demo receptionist, before today's name and voice. The caller is simulated and the call is edited for length; no customer's call is in it. Call the demo line to hear her today.
Quick answer
| Factor | OnCrew vs Numa |
|---|---|
| Pricing | OnCrew included-minute plans from $49/mo; confirm Numa current terms |
| Vertical fit | Compare phone workflow, contractor scripts, transcripts, and demo calls |
| Overage | OnCrew $0.49 to $0.99/min after included minutes; confirm Numa usage terms |
| Urgent handoffs | Compare script rules, handoff channels, and acknowledgement workflow |
| Best fit | OnCrew for configured contractor intake; Numa for current fit after demo |
Numa has no pricing page: when we checked on October 2, 2026, numa.com/pricing forwarded to Numa's homepage, headed "The AI Operating System for Car Dealerships", which prints no price. Any Numa price you find in a comparison article is coming from somewhere other than Numa.
No published price
No price is published on that page, so there is nothing to put in this column. That is the finding, not a gap in our research.
Re-read October 2, 2026: on July 29, 2026 the same address was a "page not found" error; it now forwards to the homepage.
Read from numa.com/pricing on October 2, 2026. Check it before you sign anything: vendors change plans and this page is a snapshot.
Billed per minute of answered calls
| Plan | Included | Price |
|---|---|---|
| Starter | 150 minutes | $49/mo |
| Pro | 200 minutes | $149/mo |
| Multi-Truck | 500 minutes | $349/mo |
Minutes are added up over the month and rounded up once, not per call, and 2am costs the same as 2pm. OnCrew is young: a handful of contractors pay for it today, so treat this as a small company that publishes its numbers rather than a large one.
Compare current vertical fit, phone workflow, contractor intake, and team handoff behavior.
| Feature | OnCrew | Numa |
|---|---|---|
| Contractor trade setup | Configured HVAC, plumbing, electrical, roofing intake | Not verified |
| Primary channel | Phone answering plus team handoffs | Not verified |
| 24/7 phone answering | Configured coverage | Not verified |
| Urgent-call review | Configured urgent categories | Not verified |
| Team handoffs | Configured team channel | Not verified |
| Trade-specific intake fields | Configured contractor fields | Not verified |
| Customer engagement | Phone intake and handoffs | Not verified |
| Billing modelnuma.com/pricing, checked October 2, 2026 | Included minutes, then $0.49 to $0.99 per extra minute | Quoted, not published |
| Starting pricenuma.com/pricing, checked October 2, 2026 | $49/mo | No published price |
| Setup time | Depends on call flow | Not verified |
Rows with no Numa value are terms we have not verified. Numa showed no price we could read when we checked on October 2, 2026, so ask for them in writing before you compare.
Try it on a real call first
Call the demo line and hear how OnCrew handles a live call, or start the trial and test it on your own number. Starter is $49/month with 150 included minutes after the trial, then $0.49/min overage.
Emily answers as a sample plumbing company. Talk to her like one of your customers would.
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Before comparing, confirm Numa's current contractor fit, phone workflow, messaging workflow, script setup, transcripts, and handoff channels. Then test the same sample contractor calls in both systems.
Run no-heat, active-leak, electrical, roof-damage, estimate, warranty, and financing calls through the demo. Compare captured fields, transcript quality, handoff timing, and acknowledgement workflow.
Some customer-engagement tools are optimized around messaging. Contractor teams should verify phone pickup, call transcript, callback context, and after-hours handoff behavior before deciding.
OnCrew publishes included-minute plans and $0.49 to $0.99 per-minute overage after the plan's minutes. Confirm Numa's current pricing, included usage, overage, and add-ons before comparing monthly cost.
Owner-operator and small-team contractors run on-call rotations. Ask each platform where urgent-call details go and what happens if the first person does not acknowledge the handoff.
OnCrew setup focuses on the contractor phone line, trade questions, coverage window, and handoff channel. Confirm Numa's current onboarding scope and any integrations required for your workflow.
The flow to compare against another AI customer-engagement or answering workflow.
Keep your number. Forward your line full-time, or only after-hours, or only on overflow. OnCrew picks up when your team cannot.
The caller hears a configured greeting in your business name. The AI asks contractor intake questions and captures name, address, and problem details.
OnCrew can flag configured urgent categories such as no heat, active leaks, electrical hazards, and roof damage for team review. Routine calls queue for normal follow-up.
Intake plus transcript goes to the channel you chose. A person on your team calls back and decides what happens next. OnCrew does not promise dispatch times or commit to a job on its own.
Numa and OnCrew should be evaluated against different workflow questions: primary channel, vertical setup, transcript access, handoff destination, and the current monthly quote.
Contractor businesses need phone pickup, intake fields, callback context, and urgent-call handoffs. Test the same after-hours calls in both systems before deciding.
A contractor demo should include no-heat, active-leak, electrical, roofing, estimate, warranty, and financing calls. Compare what each product captures and where the handoff goes.
OnCrew can be configured around contractor call patterns. During evaluation, review captured fields, transcripts, and handoff timing.
Owner-operator and small-team contractors run on-call rotations. The practical question is where urgent-call details go and what happens if the first person does not acknowledge the message.
OnCrew sends configured urgent-call handoffs to the team channel you choose with caller name, address, problem, and transcript. A person on your team decides whether to dispatch.
If your primary need is multi-channel customer engagement, verify whether Numa's current platform, vertical coverage, and integrations match that workflow.
For a contractor phone line that needs pickup, configured intake, transcripts, and urgent-call handoffs, compare OnCrew against the current Numa quote and demo output.
OnCrew has three published included-minute plans. Confirm Numa's current terms before comparing monthly cost.
OnCrew Starter
Solo contractors
$49/mo
150 minutes of answered calls included
Then $0.49/min overage
OnCrew Pro
Growing contractor teams
$149/mo
200 minutes of answered calls included
Then $0.99/min overage
OnCrew Multi-Truck
Multi-truck operations
$349/mo
500 minutes of answered calls included
Then $0.99/min overage
Numa
No published price
When we checked on October 2, 2026, Numa's pricing address, numa.com/pricing, forwarded to its homepage, which prints no price. Ask Numa for the plan, billing model, included usage, overage, phone and messaging terms, integrations, and add-ons in writing before comparing quotes.
OnCrew Starter is $49/mo with 150 included minutes and $0.49 per-minute overage after the plan's minutes. For the broader category overview, read the Best answering service for contractors: 2026 buyer's guide buyer guide.
No contract and no cancellation fee: plans are month to month, and your plan price plus any extra minutes or texts past it is all OnCrew bills. The account owner cancels on the Billing page in three screens (a reason, an offer to pause instead that you can skip, a confirm), with no phone call and no email.
Cancelling stops the next charge, and your line keeps answering until the end of the month you already paid for. A business number you forward to OnCrew never leaves your carrier. A number OnCrew provides for you can be moved to another carrier at your request, at no charge from OnCrew, and if you cancel we hold it for 90 days.
The 14-day trial needs no card and ends on its own if you never add one. If OnCrew does not earn its keep in your first 30 days as a paying customer, email hello@oncrew.ai and we refund your subscription fee for that period. A person replies within one business day, once per company. The details on our pricing page.
Some will, on any line. Over the 30 days to November 1, 2026, 15% of calls to our paying customers' business numbers ended within 20 seconds with no more than a hello (22% if every silent call our robocall filter was unsure about was a real caller). On the voice system every line has used since October 27, it was 21% (31% counting the unsure ones) in its first 5 days. Robocalls and sales calls we could identify are left out; wrong numbers and pocket dials are still in it.
It runs higher, 50% (62% counting the unsure ones), on cell phones that forward to OnCrew only after ringing out: those callers have already waited through the rings. If you forward the calls you miss, set your phone to forward after a few rings.
Callers who ask usually stay. When a caller asks, she says she is an automated assistant and that a person from the business will call them back. In the 60 days to November 1, 2026, a caller asked whether they were talking to a real person in 21 calls: in 17 the caller then left their details, agreed to be called back or was put through to someone, and in 1 the caller hung up right after.
Your greeting is yours to write, and it can tell callers up front that they are talking to an automated assistant. On our lines a short greeting reaches its question in about 5 to 6 seconds, against 8 to 10 for the longest. And a caller who hangs up without a word can get one text back with your business name, so they can reply instead of calling the next company.
Contractors should compare Numa's current vertical fit, phone workflow, scripts, transcripts, urgent-call rules, and handoff channels before forwarding calls. OnCrew is configured around HVAC, plumbing, electrical, and roofing intake patterns.
Confirm Numa's current plan, billing model, included usage, overage, and add-ons before comparing quotes. OnCrew Starter is $49/mo with 150 included minutes, Pro is $149 for 200 minutes, Multi-Truck is $349 for 500 minutes, with $0.49 per-minute overage on Starter, $0.99 on Pro and Multi-Truck after the plan's minutes.
Ask each provider how no-heat, active-leak, electrical, and roof-damage calls are identified, where the handoff goes, whether a transcript is included, and what happens if no one acknowledges the message. OnCrew can flag configured urgent contractor calls and send the handoff to your chosen team channel.
OnCrew is primarily a phone-channel answering layer for contractor intake and handoffs. Your team gets each call by email and text, and with SMS Follow-Ups on the caller gets one confirmation text, but OnCrew does not run two-way text conversations or campaigns, so it is not a replacement for a dedicated multi-channel customer-engagement platform. Compare each product against your primary channel need.
You can keep your existing business number and forward calls to OnCrew full-time, after hours, or on overflow. Setup timing depends on number forwarding, call flow, trade questions, and handoff configuration.
OnCrew can pick up your business line 24/7 when configured for full-time coverage, or only after hours when configured that way. It captures intake, can flag configured urgent-call categories, and sends a team handoff. A person on your team makes the dispatch decision.
No charge today. No contracts. Configured for contractor phone lines.
Send a few details and Abe will email you setup help for your number, voice, and urgent-call rules.
Abe
Founder, OnCrew · Los Angeles, CA
“I built OnCrew after watching my brother’s plumbing crew miss two urgent jobs in one night because their answering service kept callers on hold. Setting up your line takes about 10 minutes on your own. If you get stuck, reply to any OnCrew email and I’ll walk you through it. I won’t hand you off to a sales rep, and I read every refund request myself.”
Read the full story30-day money-back guarantee
If OnCrew doesn’t earn its keep in your first 30 days as a paying customer, email hello@oncrew.ai and we refund your subscription fee for that period. No phone tree.