OnCrew is a 24/7 AI answering service built for electrical contractors. It greets callers in your business name, asks the right electrical questions, captures the full job details, flags burning smells, lost power, and sparking outlets, and alerts your on-call electrician so emergency calls do not slide into voicemail.
Plans start at $49/mo with 100 calls after trial. Pricing is shown before checkout.
We only use the call details you share to configure your AI answering script and team alerts.
Voicemail loses burning-smell leads, generic answering services miss electrical context, and forwarding to an electrician's cell burns out the on-call rotation.
A homeowner who just smelled hot plastic at the panel will not leave a voicemail before dialing the next electrician on the list. The first real voice that picks up usually wins the job.
Electrical emergencies do not respect business hours. Tripped panels, lost power on one half of the home, and storm damage land at 2 a.m., on Sundays, and during the storm week your team is already stretched.
Forwarding the office line straight to your on-call electrician's cell means every routine quote call wakes them up. A smart triage layer in front protects rest and keeps urgent calls moving.
Three steps from a forwarded call to a callback-ready lead in your dashboard.
Customers keep calling the same business number they always have. Calls roll into your AI answering service when you cannot answer, around the clock or only after hours, your choice.
OnCrew greets callers as your electrical company, asks the right questions for the call at hand, and writes down the address, contact info, and a clear summary of the issue in the caller's words.
Burning smells, lost power, sparking outlets, and panel issues route to your on-call electrician with the caller details and issue summary. Routine quote and scheduling calls queue with notes for the morning.
An illustrative sample of the alert OnCrew sends when an after-hours burning-smell call lands. Example only, not a real customer record.
Issue Summary
Caller smelled hot plastic near the main panel after the kitchen breaker tripped twice in a row. Killed the breaker and left the panel cover closed. Asked for the soonest available electrician.
Next action: Page the on-call electrician. Routine non-urgent callbacks queue for the morning with full notes attached.
Illustrative example. No real PII shown.
Electrical-aware triage, full job-detail capture, and crew alerts that respect on-call rotation.
After-hours coverage is the default, with optional 24/7 if you want the AI to answer overflow during the day too. The phone gets answered when your office is closed.
The AI knows the difference between a sparking outlet that needs a callback now and a routine ceiling-fan install request. Urgency gets sorted on the call, not the next morning.
Address, contact info, the issue in the caller's words, and electrical-specific follow-ups like breaker status, what is on or off in the home, and whether anyone smelled smoke. Your electrician starts the callback with context.
Burning smells, sparking, lost power across the home, and panel-arc situations trigger an alert with the caller's details so your on-call electrician can call back fast.
Plans include a generous monthly call volume and overage calls are $0.99 each. A long emergency call does not blow up the invoice the way per-minute services do.
OnCrew greets callers in your electrical company's name, follows your script and service area, and gives routine callers clear callback expectations.
Trained on the calls electrical contractors actually receive, so each emergency type gets the right urgency and the right details captured.
Suspected hot wiring, melted plastic, and panel heat captured with location, what is plugged in, and whether the breaker has been killed. Routed urgently when smoke or sparks are reported.
Half-the-house outages, dead kitchens, and dead bedrooms triaged with breaker status, what was running, and whether the meter or main panel is involved.
Visible arcing, repeat tripping, and flicker that follows load captured with circuit notes so your electrician can prioritize calls that read as panel or wiring failures.
Downed service drops, mast damage, and storm-related panel hits flagged with safety notes to keep distance from energized lines and a clear callback request for your team.
How an AI answering service compares to the two coverage options most electrical shops are stuck choosing between.
Pick the included call volume that matches your shop. Overage calls are $0.99 each so a storm-outage week does not blow up the bill.
Starter
$49/mo
100 included calls
$0.99 per call after
Solo electricians and small crews who need a 24/7 AI answering service without staffing a dedicated phone person.
Pro
$149/mo
400 included calls
$0.99 per call after
Growing electrical shops handling steady call volume across multiple trucks and service areas.
Multi-Truck
$349/mo
1,000 included calls
$0.99 per call after
Multi-crew electrical operations that need full daytime overflow plus dedicated nights, weekends, and storm coverage.
See full plan details on the pricing page.
An electrician after-hours answering service picks up your business calls when your office is closed, including nights, weekends, holidays, and storm weeks. OnCrew is an AI-powered answering service built for electrical contractors. It greets callers as your company, asks the right electrical questions, captures address, contact info, and a clear issue summary, and alerts your on-call electrician for burning smells, lost power, and other urgent situations. Plans start at $49 per month for 100 calls.
OnCrew starts at $49 per month for 100 included calls, with Pro at $149 per month for 400 calls and Multi-Truck at $349 per month for 1,000 calls. Calls beyond your plan are $0.99 each. A live human answering service typically costs $200 to $500 per month or charges per-minute rates that climb fast on long emergency calls.
Your call. OnCrew can answer your electrical line after hours only, on weekends and holidays only, or around the clock. Most electrical shops start with after-hours plus weekend coverage and add daytime overflow once they see how the AI handles their call mix.
OnCrew is trained on the calls electricians actually receive. It listens for burning smell, sparking, lost power, panel-heat, and storm-damage cues, and it asks electrical-specific follow-ups like breaker status and what is or is not running. Calls that read as emergencies trigger an alert to your on-call electrician. Routine calls like quote requests, ceiling-fan installs, and EV-charger questions are summarized and queued for the next business day.
OnCrew is available to electrical contractors across the United States. Your AI answers in your business name and respects whatever service area you set up, so an electrical shop in Texas, Florida, California, or anywhere else can run OnCrew on their existing business number.
OnCrew is designed to replace voicemail and after-hours dead air, not your team. The AI handles the first conversation, captures who is calling and what is wrong, and alerts your on-call electrician so they only get pulled in for the calls that actually need a callback. Routine calls are queued for the next business day with full notes.
Setup is guided. You share your business name, service area, hours, and the kinds of electrical calls you take. We configure your AI agent and walk you through call forwarding from your existing business number. There is no hardware to install and no software for your crew to learn.
Downed service drops and active burning-smell calls are treated as life-safety situations. The AI advises the caller to stay clear of energized lines and call the utility or 911 first when appropriate, then captures their contact info and the situation so your team can follow up with electrical service after the immediate hazard is handled.
Start a 14-day free trial of OnCrew and let the AI answer your electrical calls in your company's name. Your on-call electrician only gets pinged for the calls that actually need a callback.
Tell us about your electrical shop. A real teammate follows up to set up call forwarding, urgency rules, and crew alerts. This is a setup request, not an instant trial start.
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