Stop Letting Emergency Calls Hit Voicemail HVAC Call

OnCrew is purpose-built for HVAC. Unlike generic answering services, the AI understands no-heat calls, AC compressor failure, furnace ignition issues, and gas-smell triage. It answers 24/7, captures HVAC-specific caller details, alerts your on-call team, and starts at $49/month for 100 calls.

OnCrew's HVAC answering service is $49/month for the Starter plan (100 calls), $149/month for Pro (400 calls), and $349/month for Multi-Truck (1,000 calls). Overages are $0.99/call. Traditional live answering services use quote-specific base fees plus per-minute billing, and per-call services should be checked against current published pricing before you compare plans.

Yes. OnCrew's AI is trained to recognize HVAC emergencies including no-heat in winter, complete AC failure in extreme heat, gas-smell reports, and carbon monoxide concerns. When an emergency is detected, it captures safety details, alerts your on-call team, gives the caller safe next-step guidance, and sends you a full transcript.

HVAC companies that rely on voicemail after hours risk losing urgent calls when homeowners keep dialing for help. High-intent no-heat and no-cool calls are valuable enough that fast pickup and clean handoff can materially change monthly revenue.

OnCrew has live native integration with Google Calendar today, and an open webhook for any tool. ServiceTitan, Housecall Pro, and Jobber are offered as assisted setup right now (we do the connector work for you during onboarding) with native APIs landing Q3 2026. We never overclaim integrations we don't yet ship.

The HVAC agent is trained on no-heat (winter), full AC loss (heat advisory days), gas smell, suspected carbon monoxide, frozen pipes risk from heat loss, pilot light failure, blower failure, thermostat lockout, and IAQ complaints. Anything safety-related (gas, CO, fire risk) jumps to a Priority-1 urgent-alert path with a safety question asked before any commercial intake.

OnCrew uses the Retell AI voice engine with sub-second latency and natural cadence. Most customers don't realize they aren't speaking with a human until you tell them. We tune the persona for your brand (calm, friendly, dispatcher-style) before you go live.

Under 48 hours for most HVAC shops. You pick a forwarding number, tell us your trade and service area, share your after-hours rate and any voicemail script you currently use, and we deploy your HVAC agent. There is no contract and you can cancel anytime.

Yes. With Google Calendar (live today), the agent reads your tech availability and books the slot in real time during the call. For ServiceTitan / Housecall Pro / Jobber users we currently sync via assisted setup and webhook; the AI still confirms the booking with the homeowner during the call.

If a caller asks something outside the agent's playbook (unusual commercial-HVAC question, warranty edge case, etc.) it captures the question verbatim, books a callback at a time the homeowner picks, and sends you the full transcript by SMS so you can call back informed.

PATLive ($235/mo for 75 minutes), Ruby ($319/mo baseline), and Smith.ai ($293/mo for 30 calls) are general-purpose live answering services that take messages. OnCrew is HVAC-specific: it triages no-heat / no-AC / gas-smell emergencies and alerts the on-call team with structured intake. Starter is $49/mo for 100 calls, with no per-minute meter.

Both. Most HVAC shops start with after-hours + weekend forwarding (the highest-revenue gap), then expand to overflow during the day once they trust the agent. You set the forwarding schedule on your existing business line in 60 seconds.

An HVAC virtual receptionist is a phone-answering service that picks up your incoming HVAC calls without you hiring an in-house front desk. OnCrew is an AI-based HVAC virtual receptionist trained for no-heat, AC failure, gas-smell, and furnace ignition calls. It answers 24/7 in your company name, captures the homeowner's full intake (system model, current indoor temperature, kids or elderly present, last service date, ZIP), and forwards a Priority-1 alert to your on-call team for human callback. Plans start at $49 per month for 100 calls included.

A generic virtual receptionist reads from a flat script and takes a message. An HVAC-specific virtual receptionist understands the trade vocabulary: it knows the difference between a routine filter-change call and a no-heat emergency in January, asks for the make and model of the furnace or air handler, screens for gas smell and carbon monoxide risk, and alerts your on-call team with the full transcript per your configured escalation. OnCrew's HVAC voice agent is trained on those flows, not bolted on top of a generic answering script.

OnCrew's HVAC virtual receptionist starts at $49 per month for the Starter plan (100 included calls). Pro is $149 per month for 400 calls, and Multi-Truck is $349 per month for 1,000 calls. Overages are $0.99 per call. Live virtual receptionist services for HVAC usually use quote-specific base fees with per-minute or per-call billing on top. There is no setup fee and you can cancel anytime.

OnCrew's HVAC virtual receptionist captures all the intake your dispatcher would (system age, fault description, indoor temperature, after-hours rate confirmation) and sends a structured SMS handoff to your on-call team with the full transcript and the homeowner's phone number per your configured escalation. Your team still makes the dispatch decision, sets the ETA, and owns the field response; the AI handles the qualification, scheduling-confirmation, and rate disclosure that used to eat 10-15 minutes per night call.

An HVAC answering service is a 24/7 phone assistant that picks up inbound calls in your HVAC company's name, runs HVAC-specific intake (no-heat vs no-cool, furnace or air handler make and model, current indoor temperature, kids or elderly in the home, gas-smell present yes or no, last service date, ZIP), classifies the call as routine or emergency, and routes urgent calls to your on-call technician via SMS handoff for human callback. OnCrew is purpose-built for HVAC - not a generic answering service - and is trained on no-heat, AC compressor failure, furnace ignition, and gas-smell triage flows. Starter pricing is $49 per month for 100 included calls with a 14-day free trial and a 30-day money-back guarantee.

Peak season is exactly when staffed phone lines collapse. During a Code Red heat advisory in July or a sub-zero freeze in January, call volume can spike 4-8x normal and homeowners will dial every shop on the first page of Google until somebody picks up. OnCrew answers in under one second regardless of volume, runs the same HVAC intake on the 800th call as on the first, and parallel-alerts your on-call roster so a flood of no-cool or no-heat calls does not pile up behind a single tech. There is no hold queue and no busy signal.

On every call, OnCrew captures the caller name, callback number, service address and ZIP, system type (furnace, heat pump, central AC, mini-split, package unit), make and model when the homeowner can read it off the unit, current indoor temperature, the fault description in the homeowner's own words, whether kids or elderly are in the home, whether there is a gas smell or CO concern, last service date, after-hours rate confirmation, and the homeowner's preferred callback window. The full transcript, recording, and structured intake JSON land in your OnCrew dashboard and are exported via webhook to your CRM.

Yes. OnCrew can be configured during onboarding to recognize commercial accounts (property management dispatches, restaurant rooftop units, light-commercial RTUs, server-room cooling, multi-family buildings) and route those calls into a separate workflow - typically with a different on-call roster, a different rate sheet, and higher urgency for server-room or refrigeration-adjacent calls. Most HVAC shops run a residential-primary line, so commercial routing is opt-in during setup and can be enabled by service area or by inbound DID.