1. Information We Collect

OnCrew ("we", "our", or "the Service") collects the following types of information to provide our AI phone agent service:

Account Information: Name, email address, company name, phone number, business address, and trade type provided during registration and onboarding.
Call Data: Inbound call recordings, transcripts, caller phone numbers, call duration, and AI-generated summaries. Calls are recorded to provide transcription, dispatch, and analytics services.
Business Data: Service areas, service offerings, pricing, responder/team information, and workflow configuration details provided to configure your AI agent.
Payment Information: Billing details processed securely through Stripe. We do not store credit card numbers on our servers.
Usage Data: Dashboard interactions, feature usage, and analytics data to improve our service.
Connected Business Software: If you connect your field service, scheduling or CRM software from Settings, we store the access credential that system issues to OnCrew and the identifiers of the client and request records OnCrew creates there.

2. How We Use Your Information

Provide and operate the AI phone agent service
Process, triage, and route emergency and routine service calls
Generate call transcripts, summaries, and analytics
Process payments and manage subscriptions
Send configured service notifications and follow-up messages
Route call summaries and appointment requests into configured team workflows
Create client, request and note records in business software you connect, using the caller's name, phone number, service address, the work described, and the call summary and transcript. We read that software's client list only to match a caller to an existing client.
Improve our AI models and service quality
Communicate service updates and support

3. Data Storage & Security

Your data is stored securely using industry-standard practices:

Database: Supabase (PostgreSQL) with encrypted storage and encrypted network transport.
Payments: Stripe handles all payment processing with PCI DSS Level 1 compliance.
Call Processing: Retell AI processes calls with enterprise-grade security. Recordings are encrypted.
Hosting: Vercel with automatic HTTPS, DDoS protection, and edge network security.

We do not sell your data. We share information only with:

Service Providers: Supabase (database), Stripe (payments), Retell AI (phone agent), Anthropic (AI processing), and messaging providers, only as necessary to provide the service.
Connected Business Software and Workflows: Data is shared with an outside system only when you connect it or configure that workflow. Call details go to the system you chose, as you configured, and we read from it only to match callers to existing records. We use nothing we receive from a connected system for any other purpose. Disconnecting, from OnCrew or from inside that system, stops the sync and removes the stored credential.
Legal Requirements: When required by law, subpoena, or to protect our rights.

Our AI phone agent informs callers that the call may be recorded for quality assurance and service delivery. By using OnCrew AI, you acknowledge that inbound calls will be recorded and transcribed as part of the service. You are responsible for compliance with local call recording laws in your jurisdiction.

6. Your Rights

Access and download your data at any time from the dashboard
Request deletion of your account and associated data
Opt out of marketing communications
Export call logs, transcripts, and analytics

7. Data Retention

We keep your account data, call records and call recordings while your account is open. If you cancel, we keep them so you can come back later with your number, settings and call history as they were. You can ask us to delete your account data and call recordings at any time by emailing hello@oncrew.ai; we delete them within 30 days of your request, apart from records we must keep for billing, tax or legal reasons.

8. Cookies & Analytics

We use Google Analytics and similar tools to understand how visitors interact with our website. You can opt out of analytics tracking using browser settings or extensions.

9. SMS/Text Messaging and Mobile Information

If you opt in to OnCrew text alerts, we send SMS notifications to the mobile or business number you provide, summarizing calls answered on your OnCrew line (for example: the caller, the service needed, and urgency). Opt-in is requested by you, the account owner, and is never a condition of purchasing the Service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties.
You can opt out at any time by replying STOP to any message. Reply HELP for help, or contact support@oncrew.ai.
Message frequency varies with your call volume: you receive one alert per answered call. Message and data rates may apply.

10. Contact Us

For privacy-related questions or data requests, contact us at privacy@oncrew.ai

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