OnCrew is an after-hours AI answering service built for HVAC contractors. It greets callers in your business name, asks the right HVAC questions, captures the full job details, flags no-heat, no-cool, and gas-smell emergencies, and alerts your on-call tech so urgent calls do not slide into voicemail.
Plans start at $49/mo with 100 calls after trial. Pricing is shown before checkout.
We only use the call details you share to configure your AI answering script and team alerts.
Voicemail loses no-heat leads, generic answering services miss HVAC context, and forwarding to a tech's cell burns out the on-call rotation.
A family with no heat on a January night, or no AC during a July heat wave, will not leave a voicemail before dialing the next HVAC company on the list. The first real voice usually wins the job.
HVAC emergencies cluster after hours and during weather events. Heat waves, cold snaps, and storms drive call spikes when your office is closed and your dispatcher is asleep.
Forwarding the office line straight to your on-call tech's cell means every routine quote call wakes them up. A smart triage layer in front protects rest and keeps urgent calls moving.
Three steps from a forwarded call to a callback-ready lead in your dashboard.
Customers keep calling the same business number they always have. Calls roll into your AI answering service after hours, on weekends, and on holidays, or 24/7 if you prefer.
OnCrew greets callers as your HVAC company, asks the right questions for the call at hand, and writes down the address, contact info, system type, and issue summary in the caller's words.
No-heat, no-cool, gas smell, and water leak calls route to your on-call tech with the caller details and issue summary. Routine quote and tune-up calls queue with notes for the morning.
An illustrative sample of the alert OnCrew sends when an after-hours no-heat call lands. Example only, not a real customer record.
Issue Summary
Caller reports the gas furnace clicks but does not light. Thermostat reads 58 degrees, set to 70. Already cycled the breaker. Family has an infant at home and asked for the soonest available tech.
Next action: Page the on-call HVAC tech. Routine non-urgent callbacks queue for the morning with full notes attached.
Illustrative example. No real PII shown.
HVAC-aware triage, full job-detail capture, and tech alerts that respect on-call rotation.
After-hours coverage is the default, with optional 24/7 if you want the AI to answer overflow during the day too. The phone gets answered when your office is closed.
The AI knows the difference between a no-heat call in January, a no-cool call during a heat wave, a gas-smell call, and a routine tune-up request. Urgency gets sorted on the call.
Address, contact info, system type, age, and the issue in the caller's words. HVAC-specific follow-ups like thermostat reading, breaker status, and outdoor unit symptoms get asked when relevant.
No-heat in cold weather, no-cool in extreme heat, gas-smell, and water-leak calls trigger an alert with the caller's details so your on-call tech can call back fast.
Plans include a generous monthly call volume and overage calls are $0.99 each. A long emergency call does not blow up the invoice the way per-minute services do.
OnCrew greets callers in your HVAC company's name, follows your script and service area, and gives routine callers clear callback expectations.
Trained on the calls HVAC contractors actually receive, so each emergency type gets the right urgency and the right details captured.
Furnace lockouts, dead boilers, and heat-pump failures captured with thermostat reading, breaker status, and whether anyone vulnerable is in the home.
AC failures during heat waves flagged with system type, age, last service, and whether the home has anyone medically at risk so your on-call tech knows the priority.
Suspected gas leaks and CO alerts handled with safety guidance to leave the home and call the gas company first, then a callback request to your team.
Furnace and AC condensate overflow, water heater proximity issues, and ceiling-stain reports captured with location and severity for the responding tech.
How an AI after-hours answering service compares to the two coverage options most HVAC shops are stuck choosing between.
Pick the included call volume that matches your shop. Overage calls are $0.99 each so a heat-wave week does not blow up the bill.
Starter
$49/mo
100 included calls
$0.99 per call after
Solo HVAC techs and small crews who need after-hours coverage without staffing a dedicated phone person.
Pro
$149/mo
400 included calls
$0.99 per call after
Growing HVAC shops handling steady call volume across multiple trucks and service areas.
Multi-Truck
$349/mo
1,000 included calls
$0.99 per call after
Multi-crew HVAC operations that need full daytime overflow plus dedicated nights, weekends, and storm coverage.
See full plan details on the pricing page.
An HVAC after-hours answering service picks up your business calls when your office is closed, including nights, weekends, holidays, and storm weeks. OnCrew is an AI-powered answering service built for HVAC contractors. It greets callers as your company, asks the right HVAC questions, captures address, contact info, system type, and a clear issue summary, and alerts your on-call tech for no-heat, no-cool, and other emergencies. Plans start at $49 per month for 100 calls.
OnCrew starts at $49 per month for 100 included calls, with Pro at $149 per month for 400 calls and Multi-Truck at $349 per month for 1,000 calls. Calls beyond your plan are $0.99 each. A live human answering service typically costs $200 to $500 per month or charges per-minute rates that climb fast on long emergency calls.
Your call. OnCrew can answer your HVAC line after hours only, on weekends and holidays only, or around the clock. Most HVAC shops start with after-hours plus weekend coverage and add daytime overflow once they see how the AI handles their call mix.
OnCrew is trained on the calls HVAC contractors actually receive. It listens for no-heat, no-cool, gas-smell, water-leak, and CO cues, and it asks HVAC-specific follow-ups like thermostat reading and breaker status. Calls that read as emergencies trigger an alert to your on-call tech. Routine calls like tune-up scheduling and quote requests are summarized and queued for the next business day.
OnCrew is available to HVAC contractors across the United States. Your AI answers in your business name and respects whatever service area you set up, so an HVAC company in Texas, Florida, California, or anywhere else can run OnCrew on their existing business number.
OnCrew is designed to replace voicemail and after-hours dead air, not your team. The AI handles the first conversation, captures who is calling and what is wrong, and alerts your on-call tech so they only get pulled in for the calls that actually need a callback. Routine calls are queued for the next business day with full notes.
Setup is guided. You share your business name, service area, hours, and the kinds of HVAC calls you take. We configure your AI agent and walk you through call forwarding from your existing business number. There is no hardware to install and no software for your crew to learn.
Suspected gas leaks and CO calls are treated as life-safety situations. The AI advises the caller to leave the home and call the gas company or 911 first, then captures their contact info and the situation so your team can follow up with HVAC service after the immediate hazard is handled.
Start a 14-day free trial of OnCrew and let the AI answer your HVAC calls in your company's name. Your on-call tech only gets pinged for the calls that actually need a callback.
Tell us about your HVAC shop. A real teammate follows up to set up call forwarding, urgency rules, and tech alerts. This is a setup request, not an instant trial start.
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