AI HVAC answering service that picks up 24/7 in your business name. It triages no-heat calls, AC failures, and gas-smell reports, captures the address and the equipment, and alerts your on-call HVAC tech.
A family with no heat overnight is dialing the next HVAC contractor on Google within minutes. Voicemail is the most expensive way to handle that call.
When the AC dies in an 100-degree week, the homeowner is calling every HVAC company on the first page. Whoever answers the phone gets the conversation.
Gas-smell reports and furnace lockouts have to reach a real voice immediately. A missed call here is not just a lost lead, it is a safety issue your on-call tech needs to know about.
Customers keep dialing your HVAC business the same way they always have. Calls roll into the AI HVAC answering service when you cannot pick up.
OnCrew greets the caller in your business name, asks HVAC-specific questions about the system and the issue, and captures the address and contact info.
No-heat, AC failure, gas-smell, and lockout callers route to your on-call HVAC tech with a clear summary. Routine maintenance calls are queued for the morning.
Day, night, weekends, and holidays. The HVAC answering service picks up so the lead does not roll to the next HVAC contractor.
Trained on the calls HVAC contractors actually receive. The AI knows the difference between a no-heat house in January and a routine tune-up request.
Plans include a generous monthly call volume. Overage calls are $0.99 each so a long emergency conversation does not blow up the invoice.
Real HVAC emergencies trigger an alert with the caller's address and equipment summary so your on-call tech can call back fast.
Pick the included call volume that matches your shop. Overage calls are $0.99 each so a heat-wave week never breaks the bill.
Starter
$49/mo
100 included calls
$0.99 per call after
Solo HVAC techs and small crews who need 24/7 coverage without staffing a dedicated phone person.
Pro
$149/mo
400 included calls
$0.99 per call after
Growing HVAC shops handling steady call volume across multiple service trucks and seasons.
Multi-Truck
$349/mo
1,000 included calls
$0.99 per call after
Multi-crew HVAC operations that need full-day overflow plus dedicated nights and weekends.
See full plan details on the pricing page.
An HVAC answering service answers your business phone when you cannot pick up so callers reach a real conversation instead of voicemail. OnCrew is an AI HVAC answering service. It greets callers in your shop's name, asks HVAC-specific questions about the system and the issue, captures the address, and alerts your on-call tech for urgent follow-up. Plans start at $49 per month for 100 calls.
OnCrew's HVAC answering service starts at $49 per month for 100 included calls, with Pro at $149 per month for 400 calls and Multi-Truck at $349 per month for 1,000 calls. Calls beyond your plan are $0.99 each. Traditional live answering services typically charge $200 to $500 per month or per-minute hold-time billing that climbs fast on long emergency calls.
Yes. The AI is trained on HVAC emergencies including no-heat calls in winter, AC failure in heat waves, gas-smell reports, furnace lockouts, and CO-alarm follow-ups. When a call sounds urgent, it alerts your on-call HVAC tech, gives the caller clear next-step guidance, and sends you a full transcript and summary.
Tell us about your HVAC shop and our team will walk you through call forwarding, urgency rules, and team alerts on a guided pilot.
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