AI answers your construction company phone 24/7 in your business name. It captures job-site calls, bid walkthrough requests, change orders, and after-hours issues, then alerts your project manager or foreman on urgent calls. Your team still owns the job.
General contractors, builders, remodelers, subcontractors, and small construction companies share the same call patterns: jobs from the truck or the site, bid requests that go cold the moment they hit voicemail, and urgent client issues at odd hours.
General contractors juggling crew calls, owner check-ins, and inbound bids while running multiple jobs. OnCrew answers, captures the project, and routes urgent issues to your on-call contact.
New-construction and custom home builders fielding selection questions, bid walkthroughs, and supplier coordination from the field. The construction answering service captures the project and the call reason for fast callback.
Remodeling companies and remodelers running design-build, kitchen and bath, and whole-home remodels. Change-order questions and material selections get summarized for the next business day.
Framing, drywall, concrete, mechanical, and finish-trade subcontractors who run calls from the truck and the site. OnCrew captures the GC, the job reference, and the question every time.
Family-run and small construction companies that cannot staff a dedicated phone person. The AI handles the first conversation in your company name, your team owns the project.
Construction businesses that also pull in home-service trade work. OnCrew runs the same trade-aware intake for the home-service contractor side of your book.
Three steps from a forwarded construction call to a callback-ready project lead in your dashboard.
Clients, builders, subs, and suppliers keep dialing the same number. Calls roll into the construction answering service when your team cannot pick up, around the clock or after hours only.
OnCrew greets the caller in your business name, asks construction-specific questions, and captures the project, the address, the contact info, and a clear summary in the caller's own words.
Active job-site issues route to your on-call PM or foreman with the caller details and issue summary. Routine project calls are queued with notes for the next business day.
Construction-aware intake, full project-detail capture, and on-call alerts that respect your PM and foreman rotation.
Day, night, weekends, and holidays. The phone gets answered when your crew is on a job site, in a bid walkthrough, or off the clock so the lead does not roll to the next builder.
Project type, scope-of-work questions, rough timeline, address, and the caller's own words. Your estimator and PM start every callback with real context, not a name and a number.
OnCrew is built for general contractors, builders, remodelers, and subcontractors. Intake adapts to whether the caller is a homeowner, a builder, a sub, or a supplier.
Active leaks, alarm trips, lockouts, or urgent trade callbacks at odd hours trigger an alert with the caller details and issue summary so problems do not sit in voicemail until morning.
Plans include a generous monthly call volume and overage calls are $0.99 each. A spike during a bid week or storm callback wave does not blow up the invoice.
OnCrew greets callers in your company name, follows your script and service area, and gives routine callers clear callback expectations from your project manager or estimator.
From job-site missed calls and builder bid requests to change orders and after-hours issues. The AI captures, triages, and alerts. Your project manager or foreman owns the job.
When you cannot pick up from a framing job, a demo day, a punch-list walk, or a slab pour, OnCrew greets the caller in your company name and captures the project, the contact info, and the reason for the call.
New project inquiries, scope-of-work questions, builder bid requests, and bid walkthrough scheduling get captured with project type, address, and rough timeline so your estimator can return the call with real context.
Schedule check-ins, change-order questions, project callbacks, and material-selection follow-ups from homeowners or builders are summarized and queued, so the morning starts with a prioritized callback list.
Active leaks, alarm trips, lockouts, or urgent trade callbacks at odd hours trigger an alert to your on-call PM or foreman with the caller details and issue summary.
When a sub or supplier calls about scheduling, deliveries, or a site question, OnCrew captures the company, the job reference, and the question so your PM or foreman can return the call with context already pulled together.
OnCrew answers, captures, triages, alerts, and summarizes. It does not run project management, bids or takeoffs, payment processing, permit coordination, crew dispatch, or job arrival commitments. Your PM, foreman, or estimator still owns the project.
Already comparing options for the home-service trade side of your book? Read the broader contractor answering service overview for HVAC, plumbing, electrical, and roofing intake patterns.
Construction businesses are usually choosing between three coverage options. Here is how each one behaves on the calls your shop actually receives.
OnCrew answers in your construction company name, asks construction-specific questions, captures the project and contact details, and alerts your on-call PM or foreman on urgent calls.
Best fit: Builders, general contractors, remodelers, and subcontractors that want predictable monthly coverage without per-minute billing or after-hours surcharges.
Watch out: Some callers will recognize they are talking to AI. The point is that the caller hears a real conversation and your team starts the callback with real context.
A live person answers each call. Operators read a script you provide and pass a message or transfer the call to your on-call contact.
Best fit: Construction businesses that require a human voice on every call and have the budget for $200 to $500 per month plus per-minute billing on long calls.
Watch out: Per-minute billing climbs fast on a bid walkthrough call or a long change-order discussion. Generic scripts often miss construction-specific intake without heavy training.
The phone rings until the caller hears a recording and decides whether to leave a message.
Best fit: Almost no construction company today. Most callers will not leave a voicemail before dialing the next builder on Google.
Watch out: A bid walkthrough request that hits voicemail is usually a bid that goes to a competitor. After-hours job-site issues sit until morning.
Pick the included call volume that matches your construction business. Overage calls are $0.99 each so a busy bid week or storm callback wave does not blow up the bill.
Starter
$49/mo
100 included calls
$0.99 per call after
Solo builders and small construction companies that need 24/7 phone coverage without staffing a dedicated phone person.
Pro
$149/mo
400 included calls
$0.99 per call after
Growing general contractors and remodeling companies handling steady call volume across multiple active jobs and trades.
Multi-Truck
$349/mo
1,000 included calls
$0.99 per call after
Multi-crew construction operations that need full-day overflow plus dedicated nights and weekends across job sites.
See full plan details on the pricing page.
A construction answering service answers your business phone when your crew is on a job site, in a bid walkthrough, or off the clock so callers reach a real conversation instead of voicemail. OnCrew is an AI answering service for construction companies. It greets callers in your company name, asks construction-specific questions about the project, captures the address and contact details, and alerts your project manager or foreman for urgent follow-up. Plans start at $49 per month for 100 calls.
OnCrew is built for general contractors, builders, custom home builders, remodelers, remodeling companies, and subcontractors across framing, drywall, concrete, mechanical, and finish trades, plus small construction companies and home-service contractors. Intake adapts to whether the caller is a homeowner, a builder, a sub, or a supplier so a quote request, a bid walkthrough, a change order, or a job-site callback gets the right details captured.
OnCrew starts at $49 per month for 100 included calls, with Pro at $149 per month for 400 calls and Multi-Truck at $349 per month for 1,000 calls. Calls beyond your plan are $0.99 each. Traditional live answering services for construction companies typically charge $200 to $500 per month plus per-minute hold-time billing that climbs fast on long bid walkthrough or change-order calls.
No. OnCrew answers, captures, triages, alerts, and summarizes. It does not run project management, prepare bids or takeoffs, process payments, coordinate permits, dispatch crews, assign technicians, or commit to job-site arrival times. Your project manager, foreman, or estimator still owns the job and makes the scheduling and pricing decisions.
OnCrew captures new project inquiries, scope-of-work questions, and bid walkthrough requests with project type, address, rough timeline, and the caller's own description. The intake fields land with your estimator so the callback starts with real context. OnCrew does not commit your team to a walkthrough date or pricing on the call, that decision stays with your estimator.
Yes. When the caller flags an active job-site issue like a leak, alarm trip, lockout, or urgent trade callback, OnCrew sends an alert to your on-call project manager or foreman with the caller details and issue summary. Routine project callbacks are summarized and queued for the next business day so urgent and non-urgent calls do not get treated the same way.
Start a 14-day free trial of OnCrew and let the construction answering service answer your business phone in your company name. Your project manager only gets pinged for the calls that actually need a callback.
Tell us about your construction business and our team will walk you through call forwarding, intake rules, and on-call alerts on a guided pilot.
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