AI answers your business phone 24/7 in your company name. It triages emergencies, captures job details in the caller's own words, and alerts your on-call team so urgent jobs reach the right crew fast.
Voicemail loses leads, generic answering services miss trade context, and a full-time receptionist is overkill for most shops.
Most callers will not leave a voicemail before dialing the next contractor. A real conversation, not a recording, is what keeps the lead alive.
A no-heat house, a sewage backup, and a routine quote request all sound the same in a missed-call log. Triage has to happen on the call, not the next morning.
Traditional answering services charge $200 to $500 a month or stack per-minute fees on top of long calls. Solo operators and small crews need coverage that scales with the work, not the headcount.
Three steps from a forwarded call to a callback-ready lead in your dashboard.
Customers keep calling the same number they always have. Calls roll into OnCrew when you cannot answer, around the clock or only after hours, your choice.
OnCrew greets the caller in your business name, asks the right trade-specific questions, and captures the address, contact info, and a clear summary of the issue.
Real emergencies route to your on-call crew with the caller details and issue summary. Routine calls get queued with notes so the morning starts with a prioritized list.
Trade-aware triage, full job-detail capture, and team alerts that respect on-call rotation.
Day, night, weekends, and holidays. The phone gets answered when you cannot pick up so the lead does not roll to the next contractor.
Trained on the calls each trade actually receives. The AI knows the difference between a no-heat call in January and a routine tune-up request.
Address, contact info, the issue in the caller's words, and trade-specific follow-up questions. Your team starts every callback with the context they need.
Urgent calls trigger an alert with the caller's details and issue summary so your on-call crew can call back fast without listening through voicemail.
Plans include a generous monthly call volume and overage calls are $0.99 each. A long emergency call does not blow up the invoice.
OnCrew greets callers in your company name, follows your script and service area, and hands routine callers clear callback expectations.
OnCrew is trained on the calls each trade actually receives, so the AI knows which questions to ask and which calls to escalate.
No-heat calls, AC failure, gas smell, furnace lockouts, and routine service requests captured with the right urgency.
Burst pipes, sewage backups, water heater failure, and active leaks separated cleanly from quote and scheduling calls.
Power outages, sparking outlets, panel failures, and storm damage triaged so urgent calls reach your on-call electrician.
Active leaks during storms, blown-off shingles, emergency tarp requests, and routine inspection bookings handled in your voice.
Doors stuck open overnight, broken springs before work, and opener failures captured with full callback details.
Home and car lockouts, post-break-in rekey calls, and lost-key emergencies routed with location and contact info.
Fire, smoke, water, and mold emergencies that have to reach a real voice and your crew the moment the call lands.
Pest control, appliance repair, handyman, painting, flooring, and other home-service trades whose customers expect a real conversation.
How an AI contractor answering service compares to the two coverage options most contractors are stuck choosing between.
Pick the included call volume that matches your shop. Overage calls are $0.99 each so a busy storm week does not blow up the bill.
Starter
$49/mo
100 included calls
$0.99 per call after
Solo operators and small crews who need 24/7 coverage without staffing a dedicated phone person.
Pro
$149/mo
400 included calls
$0.99 per call after
Growing shops handling steady call volume across multiple trucks and service areas.
Multi-Truck
$349/mo
1,000 included calls
$0.99 per call after
Multi-crew operations that need full daytime overflow plus dedicated nights and weekends.
See full plan details on the pricing page.
A contractor answering service answers your business phone when you cannot pick up so callers reach a real conversation instead of voicemail. OnCrew is an AI answering service built for contractors. It greets callers in your company name, asks the right trade-specific questions, captures the issue and contact details, and alerts your team for urgent follow-up. Plans start at $49 per month for 100 calls.
OnCrew starts at $49 per month for 100 included calls, with Pro at $149 per month for 400 calls and Multi-Truck at $349 per month for 1,000 calls. Calls beyond your plan are $0.99 each. Traditional live contractor answering services typically charge $200 to $500 per month or per-minute rates that climb fast on long calls.
OnCrew is built for HVAC, plumbing, electrical, roofing, garage door, locksmith, restoration, and other home-service contractors. The AI is trained on the calls each trade actually receives so a no-heat call, a burst pipe, a sparking panel, or an active roof leak gets the right urgency level and the right details captured.
Yes. OnCrew serves contractors across the United States. The AI answers in your business name and respects whatever service area you set up, so a contractor in Texas, Florida, California, or anywhere else can run OnCrew on their existing business number.
No. OnCrew replaces voicemail and after-hours dead air, not your team. The AI handles the first conversation, captures who is calling and what is wrong, and alerts your on-call crew so they only get pulled in for the calls that actually need a callback. Routine calls are summarized and queued for the next business day.
Live answering services charge $200 to $500 per month or per-minute rates and use generic scripts. OnCrew is purpose-built for contractors, costs $49 per month to start, includes 100 calls, has trade-specific triage, and alerts your team with the caller details on urgent jobs. There are no per-minute fees and overage calls are a flat $0.99 each.
Setup is guided. You share your business name, service area, hours, and the kinds of calls you take. We configure your AI agent and walk you through call forwarding from your existing business number. There is no hardware to install and no software for your crew to learn.
OnCrew answers in your business voice and is designed to sound natural. Some callers will recognize it as an AI assistant and that is fine. The point is that the caller hears a real conversation, gets their issue acknowledged, and ends the call knowing your team will follow up rather than getting routed to voicemail.
Start a 14-day free trial of OnCrew and let the AI answer your business phone in your company name. Your team only gets pinged for calls that actually need a callback.
Tell us about your shop and our team will walk you through call forwarding, urgency rules, and team alerts on a guided pilot.
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