OnCrew is a 24/7 AI receptionist that answers your business phone in your company name. It asks trade-specific questions, captures full job details, flags urgent calls, and alerts your on-call team so jobs do not slip into voicemail.
Plans start at $49/mo with 100 calls after trial. Pricing is shown before checkout.
We only use the call details you share to configure your AI answering script and team alerts.
Voicemail loses leads, generic answering services miss trade context, and a full-time front desk is overkill for most shops.
Many callers will not leave a voicemail before dialing the next contractor they find. An AI receptionist keeps the conversation alive in your business name so fewer leads roll away.
A no-heat house, a sewage backup, and a routine quote request all sound the same in a missed-call list. Triage has to happen on the call, not the next morning.
A full-time receptionist adds salary, benefits, scheduling gaps, and limited coverage hours. Most contractor shops need coverage that scales with call volume, not headcount.
Three steps from a forwarded call to a callback-ready lead in your dashboard.
Customers keep calling the same number they always have. Calls roll into your AI receptionist when you cannot answer, around the clock or only after hours, your choice.
OnCrew greets callers as your company, asks the right trade-specific questions, and writes down the address, contact info, and a clear summary of the issue in the caller's words.
Urgent jobs route to your on-call crew with the caller details and issue summary. Routine calls get queued with notes so the morning starts with a prioritized list.
An illustrative sample of the alert OnCrew sends when an urgent call lands. Example only, not a real customer record.
Issue Summary
Caller heard water hammering, then found a leak under the kitchen sink. Closed the wall valve, but water is still spraying intermittently. Asked for the soonest available plumber.
Next action: Page the on-call plumber. Routine non-urgent callbacks queue for the morning with full notes attached.
Illustrative example. No real PII shown.
Trade-aware triage, full job-detail capture, and team alerts that respect on-call rotation.
Day, night, weekends, and holidays. The phone gets answered when you cannot pick up so the caller hears a real conversation instead of a voicemail beep.
Trained on the calls each trade actually receives. The AI knows the difference between a no-heat call in January and a routine tune-up request.
Address, contact info, the issue in the caller's words, and trade-specific follow-up questions. Your team starts callbacks with the context they need.
Urgent calls trigger an alert with the caller's details and a clear issue summary so your on-call crew can call back fast without listening through a voicemail box.
Plans include a generous monthly call volume and overage calls are $0.99 each. A long emergency call does not blow up the invoice.
OnCrew greets callers in your company name, follows your script and service area, and gives routine callers clear callback expectations.
OnCrew is trained on the calls each trade actually receives, so the AI knows which questions to ask and which calls to escalate.
No-heat calls, AC failure, gas smell, furnace lockouts, and routine service requests captured with the right urgency.
Burst pipes, sewage backups, water heater failure, and active leaks separated cleanly from quote and scheduling calls.
Power outages, sparking outlets, panel failures, and storm damage triaged so urgent calls reach your on-call electrician.
Active leaks during storms, blown-off shingles, emergency tarp requests, and routine inspection bookings handled in your voice.
Doors stuck open overnight, broken springs before work, and opener failures captured with full callback details.
Home and car lockouts, post-break-in rekey calls, and lost-key emergencies routed with location and contact info.
Fire, smoke, water, and mold emergencies that have to reach a real voice and your crew the moment the call lands.
Pest control, appliance repair, handyman, painting, flooring, and other home-service trades whose customers expect a real conversation.
How an AI receptionist compares to the two coverage options most contractors are stuck choosing between.
Pick the included call volume that matches your shop. Overage calls are $0.99 each so a busy storm week does not blow up the bill.
Starter
$49/mo
100 included calls
$0.99 per call after
Solo operators and small crews who need a 24/7 AI receptionist without staffing a dedicated phone person.
Pro
$149/mo
400 included calls
$0.99 per call after
Growing shops handling steady call volume across multiple trucks and service areas.
Multi-Truck
$349/mo
1,000 included calls
$0.99 per call after
Multi-crew operations that need full daytime overflow plus dedicated nights and weekends.
See full plan details on the pricing page.
An AI receptionist is an automated phone agent that answers your business calls in your company name. OnCrew is an AI receptionist built for contractors. It picks up 24/7, asks the right trade-specific questions, captures the caller's address, contact info, and a clear summary of the issue, and alerts your team for urgent follow-up. Plans start at $49 per month for 100 calls.
OnCrew starts at $49 per month for 100 included calls, with Pro at $149 per month for 400 calls and Multi-Truck at $349 per month for 1,000 calls. Calls beyond your plan are $0.99 each. A live human receptionist service typically costs $200 to $500 per month or charges per-minute rates that climb fast on long emergency calls.
A virtual receptionist is usually a remote human answering calls for your business at a per-minute or per-call rate. An AI receptionist like OnCrew is an automated phone agent that answers 24/7 in your business name, asks trade-specific questions, captures job details, and alerts your team for urgent calls. There are no per-minute fees and the monthly rate stays flat regardless of call length.
OnCrew is built for HVAC, plumbing, electrical, roofing, garage door, locksmith, restoration, and other home-service contractors. The AI is trained on the calls each trade actually receives, so a no-heat call, a burst pipe, a sparking panel, or an active roof leak gets the right urgency level and the right details captured.
Yes. OnCrew serves contractors across the United States. The AI answers in your business name and respects whatever service area you set up, so a contractor in Texas, Florida, California, or anywhere else can run OnCrew on their existing business number.
OnCrew is designed to replace voicemail and after-hours dead air, not your team. The AI handles the first conversation, captures who is calling and what is wrong, and alerts your on-call crew so they only get pulled in for the calls that actually need a callback. Routine calls are summarized and queued for the next business day.
Setup is guided. You share your business name, service area, hours, and the kinds of calls you take. We configure your AI agent and walk you through call forwarding from your existing business number. There is no hardware to install and no software for your crew to learn.
OnCrew answers in your business voice and is designed to sound natural. Some callers will recognize it as an AI assistant and that is fine. The point is that the caller hears a real conversation, gets their issue acknowledged, and ends the call knowing your team will follow up rather than getting routed to voicemail.
Start a 14-day free trial of OnCrew and let the AI answer your business phone in your company name. Your team only gets pinged for calls that actually need a callback.
Tell us about your shop. A real teammate follows up to set up call forwarding, urgency rules, and team alerts. This is a setup request, not an instant trial start.
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