What Happens on an After-Hours Plumbing Call
OnCrew answers in your company name whether the office is open or closed. Your configured hours tell the AI receptionist when you are closed and when you open next, so a routine caller hears that the team will have their details first thing at the next opening, while an urgent caller hears that the on-call team is alerted the moment the call ends and someone calls back as soon as possible, and it does not promise a callback time. On every call it collects the caller's name, the best callback number, the service address, the issue, whether the property is a home or a business, how urgent it is, and a preferred time. For plumbing, a burst pipe, active flooding, a sewage backup, no water to the home, a major leak the caller cannot stop, or a gas water heater concern is treated as urgent; on active flooding or a burst pipe the AI suggests shutting off the main water valve if the caller knows where it is and it is safe, and on any gas smell it tells them to leave the area and call 911 or the gas company first. Urgent calls reach your on-call plumber by text with the caller's name, number, address, and need, and by email with the full transcript and the recording when it is available.
- After hours: open or closed and the next opening come from your configured hours, and urgent requests are flagged so they are seen first.
- Plumbing triage: burst pipes, active flooding, sewage backups, no water, leaks the caller cannot stop, and gas water heater concerns are urgent; routine repair and estimate calls queue for the morning callback.
- On-call alert: an urgent text to your on-call team, plus the email with the full transcript and the recording when it is available.
- Jobber and ServiceTitan are built-in connections, switched on from Settings > Integrations: every caller lands there with the call summary, callback number and service address. Housecall Pro and other tools receive the same through the webhook export, which our team sets up with you. QuickBooks is not integrated.
- Your team still decides who goes out, what it costs, and when. The AI receptionist captures and alerts; it never quotes a price or promises an arrival time.