Burbank is dense with studios, post-production facilities, and tightly packed residential blocks — service calls land at every hour and downtime is expensive for both homeowners and businesses. OnCrew's AI answers your line 24/7, triages urgent HVAC calls, captures the caller's name, address, and problem, and alerts your on-call team so a real person can call back fast.
Founder-guided pilot intake. We confirm fit before any number forwards or scripts go live.
Common scenarios callers describe when they need a HVAC contractor right now.
AC not cooling during a heat wave
Furnace not heating on a cold night
Burning smell from the air handler
Frozen evaporator coil
Thermostat reading errors with no airflow
Non-urgent calls get the same intake so your team can follow up on their own schedule.
Seasonal tune-ups and filter changes
Mini-split installs and quotes
Duct cleaning and zoning estimates
Heat pump and high-efficiency system quotes
Indoor air quality consultations
A Burbank caller dials your existing business line, even after hours.
Asks the questions a HVAC owner would ask: what is happening, where, how urgent, callback number, and address.
We send the call summary to your on-call workflow quickly. A real person on your team decides on next steps.
Same number, same professionalism — across San Fernando Valley.
Starter is $49/month and includes 30 calls. Pro is $149/month and includes 150 calls. Multi-Truck is $349/month and includes 500 calls. Calls beyond your plan are $0.99 each. Most HVAC contractors start on Starter or Pro and grow into a higher plan as volume builds.
Yes. OnCrew is built for service-trade calls. The AI answers your existing business number, asks the questions a HVAC dispatcher would ask, and writes the call up so an owner or on-call tech can follow up. It serves contractors throughout Burbank and the surrounding San Fernando Valley area.
OnCrew's AI flags the call as urgent based on what the caller says, captures the caller's name, address, and problem, and alerts your team through the channel you choose. A human on your team is the one who calls the customer back and decides on next steps — OnCrew does not promise dispatch times or send anyone on its own.
Starter is $49/month and includes 30 calls. Pro is $149/month and includes 150 calls. Multi-Truck is $349/month and includes 500 calls. Calls beyond your plan are $0.99 each. Most Burbank HVAC contractors start on Starter or Pro and move up as call volume grows.
Your prompt and intake script are reviewed with a founder during pilot setup so the greeting, key questions, and after-hours behavior reflect how you actually run your HVAC business in Burbank. You can adjust the script as you learn what your callers ask for.
OnCrew supports multilingual call handling, which matters across Burbank. The AI can greet callers, ask intake questions, and capture details in English and Spanish, then hand the call summary off to your team in the language you prefer.
Pilot intake takes a short conversation with a founder. We confirm fit before anything goes live.
© 2026 OnCrew · Serving Burbank contractors · (818) 578-4783