How much does a painter answering service cost?+
OnCrew's painter answering service starts at $49/month for the Starter plan (100 included calls), $149/month for Pro (400 included calls), and $349/month for Multi-Truck (1,000 included calls). Overage calls are $0.99 each. Traditional live painter answering services typically run $200 to $500 a month base plus per-minute or per-call fees, and most do not run a painting-specific intake. OnCrew is backed by a 30-day money-back guarantee.
Is an AI answering service better than a human receptionist for a painting business?+
An AI answering service for a painting business answers in under one second, runs the same trained intake script on a Saturday at 8 PM as on a Tuesday at 10 AM, and never puts an estimate shopper on hold. A general-purpose live receptionist usually does not ask the questions a competent painter would - interior vs exterior, square footage, ceiling height, prep condition, paint grade, HOA color restrictions, lead-paint year-built flag. OnCrew lets painters route specific call types (large commercial bids, insurance restoration claims, complex HOA approval workflows) to a human service for a hybrid setup. A human estimator is still better for the on-site walkthrough.
How does OnCrew handle lead-paint EPA RRP disclosure callbacks?+
OnCrew is configured during onboarding to flag any inbound call about a home built before 1978 as a potential lead-paint EPA RRP disclosure path. When a caller mentions an older home, a pre-1978 build year, or paint chipping on exterior trim, OnCrew captures the year built, the surfaces being repainted, and the homeowner's child-and-pregnancy status, then routes the call to your EPA-certified RRP estimator with a flag in the call summary. OnCrew does not give regulatory advice on the call - it captures the disclosure-relevant facts and lets your certified renovator handle the legal-disclosure portion in person.
Does OnCrew handle HOA color-restriction calls for residential repaint jobs?+
Yes. OnCrew is configured to ask about HOA, condo association, or planned-community color restrictions on any residential exterior or full-elevation repaint call. The intake captures the HOA name (when the homeowner knows it), the approved-palette status (already approved vs needs approval vs unknown), the timeline window the HOA review will take, and a callback preference. The call summary flags HOA-pending jobs so your estimator does not book a paint date before the color approval comes through.
Does OnCrew handle commercial painting calls as well as residential?+
Yes. OnCrew can be configured during onboarding to recognize commercial painter accounts (after-hours office repaints, retail tenant build-outs, property-management dispatches, warehouse coatings, HOA common-area refresh) and route those calls into a separate workflow - typically with a different on-call roster, a longer intake script, and an after-hours scheduling preference. Most painting shops run a residential-primary line, so commercial branching is opt-in during setup and tuned to your service mix.
Does OnCrew integrate with ServiceTitan, Housecall Pro, or Jobber for painting shops?+
OnCrew offers native Google Calendar sync today. For ServiceTitan, Housecall Pro, Jobber, and QuickBooks, OnCrew provides assisted setup - the OnCrew team configures the bridge between OnCrew and your field-service or estimating platform during onboarding using webhooks, Zapier, and email-to-CRM routing. Native API integrations for ServiceTitan, Housecall Pro, and Jobber are on the public roadmap for Q3 2026. A webhook export lets shops with custom systems pipe call data into anything.
Does an AI answering service work on weekends and during weather emergencies for painters?+
Yes. OnCrew works 24 hours a day, 7 days a week, 365 days a year. For painters, the high-value windows are weekend estimate shopping (most homeowners price three painters on a Saturday morning), storm-damage exterior repaint inquiries after a major rain or hail event, and after-hours commercial scheduling when a property manager calls between 6 PM and 8 PM. There is no staffing gap and the call is not sent to voicemail. Weather-dependent jobs (exterior prep, top-coat windows) are flagged in the intake so your estimator can schedule around the forecast.
Can OnCrew route an estimate request to a specific estimator or crew lead?+
Yes. During onboarding OnCrew is configured with your estimator roster and routing rules - typically by zip code, by job size, by interior vs exterior, by commercial vs residential, or by a round-robin. When an inbound estimate request matches a rule, OnCrew alerts the right estimator via SMS in about 90 seconds with the address, the project type, the square-footage range, the timeline, and a one-tap link to listen to the call recording. Escalation rules can route a second alert if the first estimator does not acknowledge within a window you configure.
What is OnCrew's trial and cancellation policy for painter answering?+
OnCrew ships with a 14-day free trial and a 30-day money-back guarantee on Starter, Pro, and Multi-Truck plans. There is no annual contract - you can cancel any time from the dashboard. If OnCrew does not work for your painting business in the first 30 days, request a full refund of your subscription fees. See the trust page for full guarantee terms.
What is a painter answering service?+
A painter answering service is a 24/7 phone assistant that answers inbound calls in your shop's name, asks painter-specific intake questions (interior vs exterior vs commercial, square footage, ceiling height, prep condition, paint grade, timeline, HOA color restrictions, lead-paint year-built flag), books on-site estimates into your calendar, and routes the call into your estimator workflow. OnCrew is built for residential, commercial, and HOA-restricted repaint shops. Starter pricing is $49/month for 100 included calls.