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Workflow and trust basics

How OnCrew handles your calls, in plain language.

What we can connect to today, what we confirm during setup, how calls and handoffs are sent to your team, and the security basics that are actually true. No compliance theater, no fake customer counts.

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No charge today. Card kept on file at Stripe checkout. Cancel anytime.

What is true today

Six things you can verify before you sign up.

  • Forward your line

    Point your existing business number at OnCrew. Keep your number.

  • SMS owner alert

    Urgent calls trigger a text to the contact you set during setup.

  • Email summary

    Every captured call also lands in your inbox with the transcript.

  • Dashboard transcripts

    Full transcript, recording, and AI summary saved in your account.

  • Stripe checkout

    Payment runs on Stripe. OnCrew does not store your card number.

  • Cancel anytime

    Month to month. Cancel from your dashboard in one click.

How a call moves through OnCrew

From ring to transcript, with no black box.

The agent captures the call, classifies the urgency, and sends a clean handoff to the contact you chose at setup. The live callback is still yours.

  1. Caller reaches the AI agent

    The agent answers in your business voice, identifies itself as an AI assistant on request, and runs the trade-aware intake script we configured during setup.

  2. Trade-aware triage

    The agent separates true emergencies (burst pipe, no heat, sparking outlet, active roof leak) from routine inquiries using the rules you approved.

  3. Owner alert sent

    If the call is urgent, OnCrew sends an SMS or email alert to the on-call contact you listed at setup, with caller name, callback number, and the situation summary.

  4. Transcript saved to dashboard

    Every captured call is logged with audio, full transcript, AI summary, and emergency tag. You review them from your account whenever you want.

  5. You make the follow-up call

    OnCrew captures, triages, and hands off. The owner or on-call tech makes the live callback. We do not promise the customer a tech is on the way.

What is confirmed during setup

Guided setup, by a human, before any call goes live.

We walk you through every decision below before we point traffic at the AI. You stay in control of the script, the schedule, and the alerts.

Business name and trade

We configure the agent for HVAC, plumbing, electrical, roofing, or your specific trade so the triage script matches the work you actually do.

Hours and coverage rules

Decide when OnCrew answers: after hours only, weekends, holidays, or 24/7. The agent follows the coverage you approved.

Emergency taxonomy

Together we list which situations count as emergencies for your trade and which roll into the routine callback queue.

Alert destinations

Choose where urgent SMS or email alerts go. One owner, a rotating on-call list, or both. Edit them anytime from the dashboard.

Disclosure and brand voice

If your state, county, or city requires up-front AI disclosure, we add it. Otherwise the agent identifies itself as an AI assistant on request.

Forwarding configuration

We walk through call forwarding from your existing carrier so your business number keeps working. You stay in control of the routing.

What OnCrew connects to today

Workflow handoffs, not certified integrations.

OnCrew works standalone at launch. Owner alerts and call records reach your team through SMS, email, and the OnCrew dashboard. We discuss your CRM and calendar workflow during setup so the handoff lands where your team already works.

SMS to your on-call phone

Plain text alert with caller name, callback number, address if collected, and the AI summary. Reply from your phone like a normal text.

Confirmed at setup

Email to your inbox

Same handoff details as the SMS, plus the full transcript and a link to the recording in your dashboard. Forward it to a teammate or the customer.

Confirmed at setup

Dashboard log

Every call in one place: caller, time, urgency tag, transcript, recording, and AI summary. Filter, search, and export.

Included with every plan

Existing CRM or calendar handoff

Use OnCrew standalone at launch. During setup we discuss where call summaries should land in the workflow your team already uses, no platform switch required.

Discussed at setup

Need a CRM or calendar handoff we have not listed? Mention it on the demo form and we will tell you honestly what we can wire up for your pilot.

Security basics

The boring true stuff, said plainly.

OnCrew is a launch-stage product. We rely on Stripe for payments, password-protected dashboards for access control, and setup-confirmed alert destinations for owner handoffs. We do not claim SOC 2, HIPAA, PCI DSS, or ISO 27001 because those programs are not in place yet.

Stripe-hosted checkout

Trial signups complete checkout on Stripe. Your card number is collected by Stripe, not OnCrew. We see the trial status and the last four digits, nothing more.

Access-controlled dashboard

Your transcripts, recordings, and call log live behind a password-protected account. Only signed-in account users see your call history.

Setup-confirmed handoffs

OnCrew only sends alerts to the SMS numbers and email addresses you list during guided setup. You can update or remove them at any time.

Transparent transcript history

Every call is recorded and transcribed so you have an auditable record of what the AI said and what the caller said. Nothing is hidden behind a black box.

What we are not claiming

  • OnCrew is in active pilot rollout with launch-stage contractors. We are not publishing customer logos, review counts, or revenue claims until the customer base supports it.
  • We do not claim SOC 2, HIPAA, PCI DSS, or ISO 27001. Stripe handles cardholder data on our behalf. Treat OnCrew accordingly until those programs are completed.
  • The AI captures and routes calls. Your team makes the live callback and confirms the appointment. OnCrew is not a dispatch desk and does not guarantee response times.

Trial terms

Try OnCrew on real calls before you pay.

The trial is the proof. Run live calls, review transcripts, then decide whether OnCrew earns the spot in your workflow.

14-day free trial

Run real calls, review transcripts, decide if OnCrew earns the spot.

No charge today

Card on file at Stripe checkout. Billing starts only after the 14-day trial.

Month to month

No long-term contract, no setup fee, no per-minute hold-time billing.

Cancel anytime

One click from your dashboard before the trial ends. We make leaving easy.

FAQ

Questions buyers ask before they sign up.

Does OnCrew store my customers credit card numbers?
No. All trial and subscription checkout runs on Stripe. Stripe holds the card data. OnCrew receives subscription status and the last four digits so you can identify the card on file. We do not collect card numbers from your callers either.
What does OnCrew connect to today?
Out of the box, OnCrew answers your forwarded line, sends urgent alerts by SMS and email to the contact you set up, and saves a transcript, recording, and AI summary in your dashboard. During guided setup we walk through your existing CRM, calendar, or texting workflow and discuss the cleanest place to land call summaries. We confirm what fits during setup rather than promising native integrations on day one.
Do you claim SOC 2, HIPAA, or PCI compliance?
No. Those certifications take time and we do not advertise them until they are real. Today we rely on Stripe-hosted checkout, password-protected dashboard access, and the alert destinations you confirmed during setup. If your business requires a specific compliance program, call us and we will tell you honestly where OnCrew stands.
Does OnCrew send a technician to the caller?
No. OnCrew is a call answering and triage product. The AI captures the call, separates emergencies from routine inquiries, and alerts your on-call contact. Your team makes the live callback and decides what to do next. We do not promise the caller that a tech is on the way and we do not run a dispatch desk on your behalf.
How is OnCrew different from a generic answering service?
Generic answering services are built for law firms, dentists, and everyone else. OnCrew is built for home service contractors. The triage script knows the difference between HVAC and roofing, owner alerts go straight to your phone instead of through a call center queue, and pricing is per call instead of per minute so an emergency caller does not run up your bill while waiting.
Can I see how OnCrew handled a specific call?
Yes. Every captured call has a transcript, audio recording, AI summary, and urgency tag in your dashboard. You can review any call, listen to the audio, and confirm the agent followed the script you approved.
What happens if I want to cancel?
Cancel from your dashboard in one click before the trial ends and you are not charged. After the trial, OnCrew is month to month. Cancel anytime and you keep your call history through the end of your billing period.

Still have a workflow or trust question? Call (818) 578-4783

Keep exploring

See the workflow in context.

Example workflows

Trade-specific call handling scenarios you can pressure-test in your pilot.

See workflows

Pricing and plans

Plans from $49/mo with included calls, $0.99 per extra call, no per-minute billing.

See pricing

Try the live demo

Call or chat with the AI agent to hear the script before you commit to a trial.

Try the demo

Ready to test the workflow on your own calls?

14-day free trial. Guided setup. Review every transcript before scaling.

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