How OnCrew handles your calls, in plain language.
What happens on every call, where the details go, what you control from the dashboard, and the security basics that are true today. No compliance theater, no customer counts.
No credit card required to start. Cancel from your dashboard.
Six things you can check before you sign up.
You keep your number
Your carrier forwards calls to your OnCrew line: only the ones you miss, or every call. Nothing is ported, and your number stays with your carrier.
Every call recorded, with a notice by default
Each greeting tells the caller the call is recorded. A business in a state where one side of a call can consent may limit that notice to callers from states that require everyone's consent. The recording, transcript and an AI summary land in your dashboard.
Email and text, right after the call
As soon as a call ends, your team gets who called, the callback number, what they need and where, by email and by text.
Your tools get every call
Housecall Pro, on its MAX plan, and Google Calendar connect from your dashboard. Jobber, ServiceTitan and the rest get each call through the webhook export, which you connect yourself with Zapier from your dashboard, or we set it up with you.
Stripe holds the card
Card details are typed on Stripe's pages, never on OnCrew's. We keep the brand and last four digits for your receipts.
Cancel from your dashboard
Monthly plans with no contract. Cancel yourself in the dashboard: no phone call, no email.
From ring to callback, with no black box.
Sarah captures the call, flags what is urgent, and hands your team everything it needs. The live callback is still yours.
Your line forwards to Sarah
Calls you do not pick up, or every call if you choose, forward from your carrier to your OnCrew line. Sarah answers in your company's name and tells the caller the call is recorded, unless you limit that notice to the callers who need it.
She takes the job down
She asks the intake questions for your trade: what is wrong, the service address, a callback number. If a caller asks, she says she is the automated assistant and that a person from your company will call back. She never claims to be a person.
Urgent calls are flagged
Built-in rules for your trade separate emergencies, like no heat, a burst pipe, sparking or an active roof leak, from routine calls. You choose who hears about urgent ones.
Your team is alerted
Right after the call, OnCrew emails the addresses on your account and texts your notification phone: who called, the callback number, what they need and where. The email adds an AI summary, a transcript excerpt and a link to the recording.
Live transfer, only if you turn it on
Off by default. Turned on, Sarah offers to connect a caller who asks for a person to the numbers you list. In the default mode, if nobody picks up she comes back on the line, takes a message and marks it urgent.
Your team makes the callback
OnCrew answers, sorts and hands off. Your team calls back and decides what happens next, and Sarah never tells a caller a tech is on the way.
Live in minutes, then yours to change.
Signup is self-serve. Tell us your company, trade and business number, and OnCrew sets up your OnCrew number and your agent in the same step. You forward your line and place a test call. Everything below can be changed later from the dashboard.
Company and trade
Your company name and trade set Sarah's greeting and her intake questions. Edit the greeting and add notes about your business in Settings.
Hours and holidays
Monday to Friday, 8 to 5, closed on major holidays until you change it. Sarah answers whatever your carrier forwards; your hours decide whether she treats a call as daytime or after hours.
Who gets the alerts
Add alert emails and crew in Settings > Team; the alert list holds 4 on Starter, 6 on Pro and 16 on Multi-Truck. Route routine calls to the right crew by topic, while urgent calls still reach your whole alert list.
Forwarding
Choose missed calls only or every call. The forwarding page shows the codes for your carrier and places an automated test call to confirm it works.
Live transfer
Off until you switch it on in Settings. A caller can be connected to up to 4 on Starter, 6 on Pro and 16 on Multi-Truck numbers you list.
Guided setup, if you want it
Prefer help? Call (818) 578-4783 and Sarah can set your line up with you on the call, or email hello@oncrew.ai and a person replies by email within one business day.
Where each call lands.
Alerts reach your team on every plan. Your field service software and calendar are optional connections you switch on from the dashboard.
Email and text alerts
Each call is emailed to your alert addresses and texted to your notification phone from OnCrew's alert number, and crew phones can be added. Robocalls, and calls under 15 seconds that are not urgent, are not texted. Plans include 150, 500 or 1,500 alert texts a month; extra texts are $0.05 each.
Texts to your callers
With SMS Follow-Ups on (new accounts start with it on), a caller gets at most one confirmation text a day, and after a silent hang-up at most one text a week, both from OnCrew's texting number with your company name and a Reply STOP line. Replies go to your text-alert phone.
Review requests
Review texts go out only when you tap Job done on a call, with Review Requests on and your link saved: one text per call, with a Reply STOP line.
Jobber
Every real call reaches Jobber through the webhook export, with the call summary, callback number and service address: connect it yourself with Jobber's Zapier app, or our team sets it up with you.
ServiceTitan
Every real call reaches ServiceTitan through the webhook export, with the call summary, callback number and service address: connect it yourself with ServiceTitan's Zapier app, or our team sets it up with you.
Housecall Pro
Paste a Full-access API key from your Housecall Pro MAX plan in the dashboard; OnCrew checks it with Housecall Pro before saving it. Each caller lands as a customer, matched by phone or created with customer notifications off, and as a lead tagged OnCrew with the call summary, callback number and service address in its notes.
Google Calendar
A caller who names a day and time becomes an appointment request on your calendar, marked unconfirmed until your team reviews it. With booking switched on, Sarah can book open slots for routine jobs and tells the caller your team will confirm.
Webhook export
Each call is posted as JSON to Zapier, Make or your own system, with the transcript and recording if you include them. Jobber, ServiceTitan, other tools and Housecall Pro plans without API access connect this way, from your dashboard or with our team.
QuickBooks
There is no QuickBooks connection today.
Need a tool that is not listed? Mention it on the demo form and we will tell you honestly whether the webhook can reach it.
The boring true stuff, said plainly.
OnCrew launched in 2026. Here is what protects your account and your callers' details today, and where call details travel.
Card details stay with Stripe
You type card details on Stripe's checkout or billing pages, never on OnCrew's. We store the card brand and last four digits so your receipts show which card paid.
The dashboard needs a sign-in
In the dashboard, call history, recordings and transcripts sit behind your OnCrew sign-in (a password or Google) and are limited to your company's accounts. Team access comes in six levels, from Owner to Viewer, and every level can open calls.
Where call details travel
Alerts carry the call to the emails and phones you list. The alert email links straight to the recording, and the owner's text links to that one call without a sign-in for 14 days. Tools you connect receive what you connect them for, and OnCrew's team gets a copy of each alert email so we catch problems early.
A record of every call
Every call is recorded and transcribed, so you can check what Sarah said and what the caller said. There is no setting to switch recording off.
- Paying contractors have run their business lines on OnCrew since June 2026. We publish nothing we cannot back: no customer names or logos without that customer's written permission, no invented review counts and no revenue claims. Our call log began in May 2026; it now counts 2,144 calls answered on OnCrew lines, demo and customer lines included, updated hourly.
- Measured on real customer calls in the last 30 days: median 11 seconds from the call ending to the owner's alert text going out.
- On the contractor lines OnCrew answers, 33.4% of 910 conversations over the 120 days to October 2, 2026 arrived outside weekday business hours (8 AM to 6 PM, Monday to Friday), 15.1% were classified as emergencies, and 29.7% ended with the caller asking to be called back. One vendor's view of the lines it answers, not a market sample; the method is on the statistics page.
- We do not claim SOC 2, HIPAA, PCI DSS, or ISO 27001. Stripe handles cardholder data on our behalf. Treat OnCrew accordingly until those programs are completed.
- Sarah answers, sorts and hands off calls, and what counts as urgent follows built-in rules for your trade that you cannot edit. Your team makes the live callback and confirms any appointment. OnCrew is not a dispatch desk and does not guarantee response times.
- When a caller insists on a real person: With live transfer off, the default, Sarah says the team is out on jobs (or, after hours, that the office is closed). She asks what the call is about and takes the details, with a note that the caller asked for a live person. If you switch live transfer on, she offers to connect the caller to the people you list. In the default handoff, if nobody picks up within about 25 seconds, or the ring time you choose, Sarah comes back on the line and takes a message; with the direct handoff the caller stays on that phone, voicemail included.
- OnCrew was founded in 2026 by Abe in Los Angeles. A person replies to hello@oncrew.ai within one business day. The demo line is (818) 578-4783.
Try it on real calls before you pay.
Run real calls, read the transcripts, and decide whether OnCrew earns the spot.
Your first trial starts without a card. If you never add one, the trial simply ends and nothing is charged.
Plans from $49 a month with 100 included calls; extra calls are $0.99 each. Calls where nobody speaks are not counted.
Cancel yourself from your dashboard. It takes effect at the end of the billing period.
Questions buyers ask before they sign up.
Does OnCrew store my card number?
What does OnCrew connect to today?
Do you claim SOC 2, HIPAA, or PCI compliance?
Does OnCrew send a technician to the caller?
Do callers know they are talking to an AI?
Can I see how OnCrew handled a specific call?
What happens if I want to cancel?
Where can I read OnCrew reviews?
How is OnCrew different from a generic answering service?
Still have a workflow or trust question? Call (818) 578-4783
See the workflow in context.
Example workflows
Trade-specific call scenarios you can pressure-test during your trial.
See workflowsPricing and plans
Plans from $49/mo with 100 included calls, $0.99 per extra call, no per-minute billing.
See pricingTry the live demo
Call the demo line or talk to Sarah in your browser before you start a trial.
Try the demoTest it on your own calls.
Free 14-day trial. No credit card required to start. Read every transcript before you decide.