Nexa is a live answering service with its own plan limits and overage terms. OnCrew publishes included-minute AI plans and configured contractor handoffs, so compare both against your real call logs.
Quick answer
| Factor | OnCrew vs Nexa |
|---|---|
| Pricing | OnCrew published plans from $49/mo; confirm Nexa's current plan and included usage |
| Overage | OnCrew $0.99/min after included minutes; verify Nexa billing unit |
| Setup | Compare scripts, transcripts, urgent-call handoffs, bilingual needs, and onboarding in demos |
| Decision | Choose after reviewing quotes, demos, scripts, and handoff output |
Nexa publishes no price. When we checked on July 29, August 13 and October 2, 2026, nexa.com/pricing forwarded to nexa.com/plans and that page carried no dollar figure anywhere, so the only way to learn the number is a sales call. Ask for the billing unit, the included usage and the overage rate in the first call, because those three decide the bill.
No published price
No price is published on that page, so there is nothing to put in this column. That is the finding, not a gap in our research.
Re-read October 2, 2026: the plans page lists the features included in every plan and still prints no price.
Read from nexa.com/plans on October 2, 2026. Check it before you sign anything: vendors change plans and this page is a snapshot.
Billed per minute of answered calls
| Plan | Included | Price |
|---|---|---|
| Starter | 60 minutes | $49/mo |
| Pro | 200 minutes | $149/mo |
| Multi-Truck | 500 minutes | $349/mo |
Minutes are added up over the month and rounded up once, not per call, and 2am costs the same as 2pm. OnCrew is young: a handful of contractors pay for it today, so treat this as a small company that publishes its numbers rather than a large one.
Worked example
Nexa publishes no number, so you cannot compare until you have a quote. Ask three things and you can: what is the billing unit, minutes or calls; how much usage is included in the plan you are quoted; and what does the first unit past that limit cost. Our answers are printed and do not require a call: per minute of answered calls, 60 minutes on Starter at $49, and $0.99 for each minute after that.
| Feature | OnCrew | Nexa |
|---|---|---|
| Monthly costnexa.com/plans, checked October 2, 2026 | Published from $49/mo | No published price |
| Included usage | 60 to 500 included minutes | Not verified |
| Overage chargesnexa.com/plans, checked October 2, 2026 | $0.99/min | Quoted, not published |
| Urgent-call intake | Configured intake paths | Not verified |
| Team handoffs | Email handoff with transcript | Not verified |
| Contractor setup | HVAC, plumbing, electrical, roofing | Not verified |
| 24/7 availability | Yes | Yes |
| AI-powered | Yes | No |
| Setup time | Self-serve, about 10 minutes | Not verified |
| Contract required | No | Not verified |
| Bilingual support | Yes | Yes |
Rows with no Nexa value are terms we have not verified. Nexa showed no price we could read when we checked on October 2, 2026, so ask for them in writing before you compare.
Try it on a real call first
Call the demo line and hear how OnCrew handles a live call, or start the trial and test it on your own number. Starter is $49/month with 60 included minutes after the trial, then $0.99/min overage.
14-day free trial·No credit card to start·30-day money-back guarantee
Before comparing plans, confirm the current included usage, billing unit, and overage behavior. A per-minute model can be fine for short calls, but contractor calls should be modeled against real call lengths.
Usage-based live answering depends on how long callers stay on the line. Run a few 4 to 6 minute urgent-call examples against the current Nexa quote and compare that with OnCrew's included-minute plans.
Live agents can work well when the script is specific and the handoff path is clear. Test no-heat, burst-pipe, panel-burn, and routine estimate calls before relying on any live answering workflow.
When a homeowner calls at 2 AM with a gas odor or active leak, the intake should capture approved details and send a clear team handoff. Demo that workflow before forwarding safety-sensitive calls.
OnCrew uses included-minute plans with published per-minute overage. Nexa does not publish its live-answering prices, so compare a written quote against your call length.
OnCrew Starter
Solo contractors
$49/mo
60 minutes of answered calls included
Then $0.99/min overage
OnCrew Pro
Growing contractor teams
$149/mo
200 minutes of answered calls included
Then $0.99/min overage
OnCrew Multi-Truck
Multi-truck operations
$349/mo
500 minutes of answered calls included
Then $0.99/min overage
Nexa
No published price
Nexa's plans page showed no dollar figure when we checked on October 2, 2026, so the number comes from a sales call. Total monthly cost depends on included usage, billing unit, and call length, so ask for all three in writing.
OnCrew Starter is $49/mo with 60 included minutes and $0.99 per-minute overage after the plan's minutes. For a fuller category breakdown, see what contractor answering services actually cost.
Compare them against your actual call mix and invoice model. Nexa is a live answering service, so verify current included usage, overage, script setup, bilingual coverage, and handoff behavior. OnCrew is configured for contractor intake with urgent-call flags and team handoffs.
OnCrew starts at $49/mo with 60 included minutes and $0.99 per-minute overage after the plan's minutes. Nexa does not publish a price: when we checked on October 2, 2026, nexa.com/pricing forwarded to nexa.com/plans and that page carried no dollar figure. Ask Nexa for a written quote that names the billing unit, included usage, and overage rate, and compare it against your expected call length.
Ask each service where urgent-call details go, whether a transcript is included, and what happens if no one acknowledges the handoff. OnCrew supports configured team handoffs for urgent contractor calls; Nexa's handoff behavior should be verified in your demo.
If you are comparing Nexa and MAP Communications materials, confirm current branding, account terms, included usage, and support contacts during your demo. OnCrew publishes included-minute AI plans for contractor intake with $0.99 per-minute overage after the plan's minutes.
Usually, with a controlled pilot. OnCrew setup is self-serve, with no contract required. You can forward selected calls to OnCrew and run both services in parallel while you compare transcripts, handoffs, and caller handling.
Live-answering providers like Nexa are one model. These contractor-specific buyer guides walk through quote-term modeling, urgent-call intake, and total monthly bill comparisons.
No charge today. No contracts. Compare current quote terms.
Send a few details and Abe will email you setup help for your number, voice, and urgent-call rules.
Abe
Founder, OnCrew · Los Angeles, CA
“I built OnCrew after watching my brother’s plumbing crew miss two urgent jobs in one night because their answering service kept callers on hold. Setting up your line takes about 10 minutes on your own. If you get stuck, reply to any OnCrew email and I’ll walk you through it. I won’t hand you off to a sales rep, and I read every refund request myself.”
Read the full story30-day money-back guarantee
If OnCrew doesn’t earn its keep in your first 30 days, email hello@oncrew.ai and we refund your subscription fee. No phone tree.