OnCrew is a 24/7 AI emergency answering service built for contractors. It greets callers in your company name, triages urgency in your trade's language, captures the full job details, and alerts your on-call crew so emergencies do not slide into voicemail.
Plans start at $49/mo with 100 calls after trial. Pricing is shown before checkout.
We only use the call details you share to configure your AI answering script and crew alerts.
Voicemail can lose emergency leads, generic answering services miss trade context, and a full-time dispatcher is overkill for most shops.
A homeowner with sewage on the floor or no heat in January may keep dialing until someone answers. A real conversation keeps the lead alive better than a voicemail prompt.
Frozen pipes, panel failures, storm leaks, and lockouts arrive at 2 a.m., on Sundays, and during the storm week your team is already stretched thin.
A burst pipe, a sparking outlet, and a routine quote request all look the same in a missed-call log. Triage has to happen on the call, not the next morning.
Three steps from a forwarded call to a callback-ready lead in your dashboard.
Customers keep calling the same number they always have. Calls roll into OnCrew when you cannot answer, around the clock or only after hours, your choice.
OnCrew greets the caller in your company name, asks the trade-specific questions that matter, and writes down the address, contact info, and the issue in the caller's words.
Real emergencies route to your on-call team with the caller details and issue summary so they can call back fast. Routine calls queue with notes for the morning.
An illustrative sample of the alert OnCrew sends when an urgent call lands. Example only, not a real customer record.
Issue Summary
Caller reports the furnace stopped firing around 10 p.m. They tried resetting the thermostat with no luck. Two small kids in the home and outdoor temps near freezing. Asked for the soonest available HVAC tech.
Next action: Page the on-call HVAC tech with caller details. Routine non-urgent callbacks queue for the morning with full notes attached.
Illustrative example. No real PII shown.
Trade-aware emergency triage, full job-detail capture, and crew alerts that respect on-call rotation.
Day, night, weekends, holidays, and storm weeks. The phone gets answered when you cannot pick up so the caller hears a real conversation instead of a beep.
Trained on the calls each trade actually receives. The AI knows the difference between an active leak and a routine repair, and asks the right safety questions.
Address, contact info, the issue in the caller's words, and trade-specific follow-ups like shut-off status, smell of gas, or breaker condition. Your callback starts with context.
Active leaks, no-heat calls, sparking panels, sewage backups, and storm damage trigger an alert with caller details so the right crew can call back fast.
Plans include a generous monthly call volume and overage calls are $0.99 each. A long emergency call does not blow up the invoice the way per-minute services do.
OnCrew greets callers in your company name, follows your script and service area, and gives routine callers clear callback expectations.
Trained on the calls each trade actually receives. Tap a trade for a deeper page on the calls and triage rules.
Burst pipes, sewage backups, water heater failures, and active leaks separated cleanly from quote and scheduling calls. See the plumbing-specific page below.
No-heat calls in January, AC failure in heat waves, gas smell, and furnace lockouts captured with the right urgency. See the HVAC after-hours page below.
Power outages, sparking outlets, panel failures, and exposed wiring after storms triaged so urgent calls reach your on-call electrician fast.
Active leaks during storms, blown-off shingles, and emergency tarp requests captured cleanly so your team can call back with the right context.
Doors stuck open overnight, broken springs before work, and opener failures captured with full callback details.
Home and car lockouts, post-break-in rekey calls, and lost-key emergencies routed with location and contact info.
Fire, smoke, water, and mold emergencies that have to reach a real voice and your crew the moment the call lands.
Pest control, appliance repair, handyman, and other trades whose customers expect a real conversation when something goes wrong.
How an AI emergency answering service compares to the two coverage options most contractors are stuck choosing between.
A short honest read so you can rule us in or out before starting a trial.
Pick the included call volume that matches your shop. Overage calls are $0.99 each so a busy storm week does not blow up the bill.
Starter
$49/mo
100 included calls
$0.99 per call after
Solo operators and small crews who need 24/7 emergency coverage without staffing a dedicated phone person.
Pro
$149/mo
400 included calls
$0.99 per call after
Growing shops handling steady emergency call volume across multiple trucks and service areas.
Multi-Truck
$349/mo
1,000 included calls
$0.99 per call after
Multi-crew operations that need full daytime overflow plus dedicated nights, weekends, and storm weeks.
See full plan details on the pricing page, size up the impact with the missed call calculator, or compare options with the answering service cost calculator.
An emergency answering service for contractors picks up your business phone when you cannot, including nights, weekends, and storm weeks. OnCrew is an AI-powered emergency answering service built for contractors. It greets callers as your company, asks the right trade-specific questions, captures address, contact info, and a clear issue summary, and alerts your on-call crew when a call is urgent. Plans start at $49 per month for 100 calls.
OnCrew starts at $49 per month for 100 included calls, with Pro at $149 per month for 400 calls and Multi-Truck at $349 per month for 1,000 calls. Calls beyond your plan are $0.99 each. A live human emergency answering service typically costs $200 to $500 per month or charges per-minute rates that climb fast on long emergency calls.
OnCrew is built for HVAC, plumbing, electrical, roofing, garage door, locksmith, restoration, and other home-service contractors. The AI is trained on the calls each trade actually receives so a no-heat call, a burst pipe, a sparking panel, or an active roof leak gets the right urgency level and the right details captured.
Yes. OnCrew answers around the clock, including nights, weekends, holidays, and storm weeks. You can also configure it to only answer after hours and let your day staff take calls during business hours. Setup is your call.
OnCrew is trained on the emergencies each trade actually receives. It listens for active leaking, no-heat, no-power, gas smell, sparking, sewage backup, lockout, and storm-damage cues, then asks trade-specific follow-ups. Calls that read as emergencies trigger an alert to your on-call crew. Routine calls like quote requests and scheduling are summarized and queued for the next business day.
OnCrew is available to contractors across the United States. The AI answers in your business name and respects whatever service area you set up, so a contractor in Texas, Florida, California, or anywhere else can run OnCrew on their existing business number.
OnCrew is designed to replace voicemail and after-hours dead air, not your team. The AI handles the first conversation, captures who is calling and what is wrong, and alerts your on-call crew so they only get pulled in for the calls that actually need a callback. Routine calls are queued for the next business day with full notes.
Setup is guided. You share your business name, service area, hours, and the kinds of emergency calls you take. We configure your AI agent and walk you through call forwarding from your existing business number. There is no hardware to install and no software for your crew to learn.
OnCrew answers in your business voice and is designed to sound natural. Some callers will recognize it as an AI assistant and that is fine. The point is that the caller hears a real conversation, gets their emergency acknowledged, and ends the call knowing your crew will follow up rather than getting routed to voicemail.
Dig deeper into trade-specific coverage, the broader resources hub, or the demo before you start a trial.
Start a 14-day free trial of OnCrew and let the AI cover your emergency calls in your business name. Your on-call crew only gets pinged for the calls that actually need a callback.
Tell us about your shop. A real teammate follows up to set up call forwarding, urgency rules, and crew alerts. This is a setup request, not an instant trial start.
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