24/7 AI Call Answering
Give callers a fast answer path across nights, weekends, and holidays.
Features
Every Feature a Contractor Needs
OnCrew is the AI answering service built exclusively for home service contractors: HVAC, plumbing, electrical, roofing, and 9 other trades.
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What does OnCrew do?
OnCrew is an AI answering service that takes inbound phone calls for home service contractors. When a customer calls your business number, OnCrew answers quickly using the Retell AI voice engine, greets the caller in your company's name, and runs a trade-specific intake script, one of 13 scripts tuned for HVAC, plumbing, electrical, roofing, garage door, locksmith, appliance repair, pest control, septic, water damage restoration, handyman, landscaping, or pool service.
OnCrew classifies whether the call is an emergency (burst pipe, no-heat, gas leak, panel failure, active roof leak) or a routine request. Emergency calls trigger a structured SMS handoff to your on-call team within 90 seconds, including the customer's name, phone number, address, problem description, and full call recording, so a human can call back fast. Non-urgent appointments are booked into Google Calendar and confirmed by SMS. Every call is recorded, transcribed, and pushed to your dashboard plus any webhook destination you configure. Your team still owns callback, ETA, pricing, and field decisions.
Emergency Triage
AI detects real emergencies (burst pipes, no-heat, electrical hazards) and separates them from routine inquiries.
90-Second On-Call Handoff
When a true emergency is detected, your on-call team gets a structured SMS alert and the full transcript within 90 seconds so a human can call back fast.
Natural Conversation
Callers hear your configured greeting and brand voice. The agent knows your services and captures follow-up questions for your team.
Appointment Request Capture
Captures appointment requests for Google Calendar handoff and sends structured summaries to your team.
Real-Time Analytics
Dashboard shows every call, transcript, urgency flag, and revenue-at-risk context in one place.
Call Transcripts & Recordings
Every call recorded, transcribed, and summarized by AI. Review any call in seconds.
SMS Intake Summaries & Handoffs
Structured call summaries and handoff notifications for your team.
CRM Handoff Options
Native Google Calendar sync today. Assisted-setup workflows for ServiceTitan, Housecall Pro, Jobber, and QuickBooks. Native APIs for ServiceTitan, Housecall Pro, and Jobber are on the Q3 2026 roadmap.
FAQ
Frequently Asked Questions
Does the AI sound natural to callers?
Yes. Our AI uses natural language processing to hold real conversations. It knows your business name, services, and service area, and it is tuned for a natural dispatcher-style cadence. Try the live demo on our homepage to hear it yourself.
How does emergency detection work?
Our AI is trained on thousands of real contractor calls. It recognizes emergency keywords and urgency signals (burst pipes, gas leaks, no heat in winter, electrical hazards) and immediately routes a structured alert with the full transcript to your on-call team per your configured escalation, instead of scheduling a routine appointment.
What CRM handoff options are supported?
OnCrew offers native Google Calendar sync today. Assisted-setup workflows are available for ServiceTitan, Housecall Pro, Jobber, and QuickBooks. The OnCrew team configures the bridge to your CRM during onboarding. Native API integrations for the three field-service platforms are on the Q3 2026 roadmap. On the Multi-Truck plan, OnCrew also exposes a webhook export so contractors with custom systems can pipe call data anywhere.
Can I customize what the AI says?
Absolutely. During setup, we configure the AI with your business name, services offered, service area, pricing guidelines, and any custom scripts you want. You can update these anytime from your dashboard.
Ready to See It in Action?
14-day free trial. Guided setup available. No card charged today.