OnCrew vs ServiceTitan AI Virtual Agent: AI answering for contractors who run on ServiceTitan

ServiceTitan's product page prints no price for the AI Virtual Agent, and servicetitan.com/pricing lists per-technician packages (Starter, Essentials, The Works) that each say Request Pricing, with the AI Virtual Agent among its Pro add-ons (servicetitan.com/features/pro/virtual-agent, checked October 31, 2026). ServiceTitan's own podcast page of January 29, 2026 gives the figure: the product is usage-based, starting at $2.75 per call, with lower rates for volume or commitment. Ask ServiceTitan for your rate in writing. OnCrew publishes included-minute plans that need no other software: Starter $49/mo for 60 minutes, Pro $149/mo for 200 minutes, Multi-Truck $349/mo for 500 minutes, then $0.99 per minute.

Through the webhook export. After every real call, OnCrew sends one record with the caller's name and callback number, the service address, the job, how urgent it is and the call summary, and ServiceTitan's Zapier app turns it into a booking request your team schedules (it needs a paid Zapier plan and ServiceTitan's The Works or Legacy package); you connect it yourself or our team sets it up with you. ServiceTitan is not a connection you switch on from the OnCrew dashboard the way Housecall Pro is.

ServiceTitan's product page lists Live Escalation: the AI Virtual Agent can recognize when a live human is needed and transfer the call (servicetitan.com/features/pro/virtual-agent, checked October 31, 2026). OnCrew flags urgent calls by built-in rules for your trade and, with live transfer switched on, offers to connect the caller to the people you list; in the default handoff, if nobody picks up within about 25 seconds, or the ring time you choose, Emily comes back on the line and takes a message, so the caller is never left on hold, and with the direct handoff the caller stays on that phone, voicemail included. Either way, a person on your team decides whether to dispatch.

Yes, per its product page: it schedules work against ServiceTitan's Adaptive Capacity by job type, location and required skills, and it confirms and reschedules appointments (servicetitan.com/features/pro/virtual-agent, checked October 31, 2026). OnCrew does not book onto ServiceTitan's dispatch board. It can book only on Google Calendar: with your calendar connected and booking switched on in Settings, it offers the caller your next open times during business hours and books the job on the call. Otherwise it captures the appointment request with the caller's details and sends it to your team by text and email, and your office confirms the slot. With the webhook export, the call's record reaches ServiceTitan either way.

ServiceTitan's AI Virtual Agent is one of its Pro products for ServiceTitan customers, and its page says it works with Contact Center Pro or any phone system (servicetitan.com/features/pro/virtual-agent, checked October 31, 2026). OnCrew needs no other software: it answers the forwarded line, sends your team each call record, and connects to field software when you want it.

Pick ServiceTitan's AI Virtual Agent if you already run ServiceTitan and want callers booked straight onto your dispatch board against real capacity, with the agent's transcripts and scorecards inside ServiceTitan. Pick OnCrew if you want a published price before you start, run other software or none, or want to hear the trade intake on a demo line before forwarding your number.