ServiceTitan Answering ServiceOnCrew AI Receptionist for ServiceTitan Contractors

Yes, through assisted setup today. During onboarding the OnCrew team configures the bridge for you using a webhook and a structured call handoff payload, so captured calls, transcripts, and appointment requests land in the ServiceTitan-centered workflow your office already runs. A native, direct ServiceTitan API integration is on the public roadmap for Q3 2026 and is not shipped yet. On the Multi-Truck plan, a webhook export is also available for custom systems.

Not yet. A native ServiceTitan API integration is on the OnCrew public roadmap for Q3 2026. It has not shipped. Today the connection is assisted setup: the OnCrew team wires a webhook plus a structured handoff payload during onboarding so your captured calls reach your ServiceTitan workflow. We will not claim a native ServiceTitan API exists before it ships.

A ServiceTitan answering service answers your business phone when your team cannot pick up, so callers reach a real conversation instead of voicemail, and the call detail reaches the workflow your office runs in ServiceTitan. OnCrew is the AI version. It greets callers in your company name, asks trade-specific intake questions, classifies emergency from routine, captures the address and the issue, and hands the structured call off to your team. Plans start at $49 per month for 100 calls.

During onboarding, the OnCrew team configures the bridge for you. We set up a webhook and a structured call handoff payload that carries the caller details, the emergency-versus-routine classification, the appointment request, the AI summary, and the full transcript. Your office receives that structured handoff in the workflow it already uses around ServiceTitan. You do not build or maintain the integration; OnCrew wires it during setup.

No. OnCrew captures the call, classifies whether it is an emergency or a routine request, captures appointment details, and hands a structured alert plus transcript to your team. Your team still owns dispatch, technician assignment, ETAs, the schedule, pricing, job acceptance, and the field response. OnCrew captures and hands off the call; it does not run your dispatch board.

On the Multi-Truck plan, a webhook export is available for custom systems. If your office runs a homegrown tool or a system beyond ServiceTitan, OnCrew can send the structured call payload directly to your endpoint so you route it yourself. The Multi-Truck plan is $349 per month for 1,000 included calls, with overage at $0.99 per call.

Yes. Native Google Calendar sync is live today. Captured appointment requests can flow to your calendar so the office sees the request alongside the alert and transcript. Your team still owns the booking decision and the schedule.

OnCrew has three plans: Starter at $49 per month for 100 calls, Pro at $149 per month for 400 calls, and Multi-Truck at $349 per month for 1,000 calls. Overage calls are $0.99 each. There are no per-minute fees and no holiday surcharges. The assisted ServiceTitan handoff is configured during onboarding, and the webhook export for custom systems is available on the Multi-Truck plan.