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OnCrew vs Housecall Pro CSR AI: AI answering for contractors who run on Housecall Pro

Housecall Pro's CSR AI is sold separately from its software plans, and its pages print no price. OnCrew is a contractor AI receptionist with published included-call plans; on Housecall Pro's MAX plan, every real caller lands in Housecall Pro as a customer and a lead tagged OnCrew.

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Quick answer

OnCrew vs Housecall Pro CSR AI: how do they compare for contractors?

FactorOnCrew vs Housecall Pro CSR AI
PricingCSR AI sold separately, unpriced; OnCrew $49/mo for 100 calls
NeedsHousecall Pro plan; OnCrew any software
ChannelsCSR AI calls, chat included; OnCrew calls
Call landsInside Housecall Pro; OnCrew lead on MAX
A personCSR AI your number or Assist Rep; OnCrew live transfer
Best fitCSR AI inside Housecall Pro; OnCrew for a printed price
01Price check

What Housecall Pro CSR AI charges, checked October 3, 2026

Housecall Pro's CSR AI is sold separately from its software plans and prints no price on its pages when we checked on October 3, 2026; its AI Team page says CSR AI 24/7 call answering is a paid feature. It answers calls inside Housecall Pro around the clock and can send a call to a number you choose, so ask Housecall Pro for the CSR AI price in writing before you compare.

Housecall Pro CSR AI

No published price

No price is published on that page, so there is nothing to put in this column. That is the finding, not a gap in our research.

Read October 3, 2026 from the CSR AI feature page and the AI Team page. The feature page offers a free trial with no credit card and says you are live in minutes once call forwarding is set up.

Read from housecallpro.com/features/csr-ai on October 3, 2026. Check it before you sign anything: vendors change plans and this page is a snapshot.

OnCrew

Billed per answered call

OnCrew plans as published on oncrew.ai/pricing
PlanIncludedPrice
Starter100 calls$49/mo
Pro400 calls$149/mo
Multi-Truck1,000 calls$349/mo
  • Every plan$0.99 per call over the plan limit
  • Trial14-day free trial, no card required to start
  • Guarantee30-day money-back guarantee

A call is a call whether it lasts 40 seconds or 6 minutes, and 2am costs the same as 2pm. OnCrew is young: a handful of contractors pay for it today, so treat this as a small company that publishes its numbers rather than a large one.

02Side by side

Feature and pricing comparison

Feature comparison of OnCrew and Housecall Pro CSR AI
FeatureOnCrewHousecall Pro CSR AI
Product categoryhousecallpro.com/features/csr-ai, checked October 3, 2026Contractor AI phone answering, with any field software or noneAI answering sold inside Housecall Pro
Billing modelhousecallpro.com/features/csr-ai, checked October 3, 2026Published included-call plansSold separately, price not published
Entry pricehousecallpro.com/features/csr-ai, checked October 3, 2026$49/mo StarterNo published price
Included usage100 / 400 / 1,000 callsNot verified
Going over the plan$0.99 per call after plan limitNot verified
What else you needhousecallpro.com/features/csr-ai, checked October 3, 2026Nothing: works with any field software or noneA Housecall Pro subscription; CSR AI call answering is a paid feature sold separately
Channels answeredhousecallpro.com/features/csr-ai, checked October 3, 2026Phone calls; your team gets the call record by text and emailCalls; chat is included in every Housecall Pro plan; texts marked coming soon
Where the call landshousecallpro.com/features/csr-ai, checked October 3, 2026On Housecall Pro's MAX plan, a customer and a lead tagged OnCrew with the call note; other tools through the webhook exportInside Housecall Pro, where it gathers the caller's details and schedules appointments
Urgent calls and a personhousecallpro.com/features/csr-ai, checked October 3, 2026Configured urgent categories, live transfer to your destinations, message taken if nobody picks upSends the call to a number you choose, or passes callers to a Housecall Pro Assist Rep
Availabilityhousecallpro.com/features/csr-ai, checked October 3, 202624/724/7
Trialhousecallpro.com/features/csr-ai, checked October 3, 202614 days, no card; 30-day money-back guaranteeFree trial with no credit card, per the CSR AI page
Setup timinghousecallpro.com/features/csr-ai, checked October 3, 2026Self-serve, about 10 minutes; hear it on the demo line firstLive in minutes once call forwarding is set up, per the CSR AI page
Supported industriesHVAC, plumbing, electrical, roofingNot verified

Rows with no Housecall Pro CSR AI value are terms we have not verified. Housecall Pro CSR AI showed no price we could read when we checked on October 3, 2026, so ask for them in writing before you compare.

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Pick Housecall Pro CSR AI if

  • You already run Housecall Pro and want calls answered and appointments scheduled inside it, with no second tool.
  • You want callers passed to a Housecall Pro Assist Rep, a person on Housecall Pro's side.
  • You already use Housecall Pro's chat and want the same AI on your calls.

Housecall Pro's terms: housecallpro.com/features/csr-ai, checked October 3, 2026.

03Where OnCrew differs

Where OnCrew differs from Housecall Pro CSR AI

  • 01

    A price you can read before you start

    OnCrew prints its plans: $49 a month for 100 calls of any length, $149 for 400, $349 for 1,000, then $0.99 per call, with hang-ups on the greeting not counted. Housecall Pro sells CSR AI separately and printed no price when we checked, so the only way to compare is a written quote.

  • 02

    Every caller in Housecall Pro, with the call note

    On Housecall Pro's MAX plan, OnCrew connects from the Integrations page of your dashboard: each real caller is found by phone or created as a customer, and a lead tagged OnCrew opens with the call summary, callback number and service address in its notes. On Basic or Essentials, the webhook export reaches Housecall Pro through a Zapier or Make workflow instead.

  • 03

    Trade intake you can hear before you forward a line

    Call the demo line and run a no-heat, burst-pipe or roof-leak call through it. OnCrew asks for the name, the issue, the callback number and the service address, flags the urgent categories you configure, and transfers live to the destinations you set.

04Pricing

Pricing to verify

OnCrew has three published included-call plans. Housecall Pro prints no CSR AI price; ask for it in writing before comparing monthly cost.

OnCrew Starter

Solo contractors

$49/mo

100 calls included

Then $0.99/call overage

Start Starter trial
Most popular

OnCrew Pro

Growing contractor teams

$149/mo

400 calls included

Then $0.99/call overage

Start Pro trial

OnCrew Multi-Truck

Multi-truck operations

$349/mo

1,000 calls included

Then $0.99/call overage

Start Multi-Truck trial

Housecall Pro CSR AI

No published price

When we checked on October 3, 2026, Housecall Pro's CSR AI page (housecallpro.com/features/csr-ai) printed no price and named no plan that includes it, and its AI Team page says "CSR AI sold separately." and that CSR AI 24/7 call answering is a paid feature. Ask Housecall Pro for the CSR AI price, what it meters and what happens past any included usage, in writing, before comparing.

Compare OnCrew's published included-call plans against a written CSR AI quote plus your Housecall Pro plan before choosing.

For an AI-only buyer guide built for trades, read the Best answering service for contractors: 2026 buyer's guide comparison.

05Questions

Frequently asked questions

How much does Housecall Pro CSR AI cost compared with OnCrew?

Housecall Pro sells CSR AI separately from its software plans, and neither its CSR AI page nor its AI Team page printed a price when we checked; the AI Team page says CSR AI 24/7 call answering is a paid feature (housecallpro.com/features/csr-ai, checked October 3, 2026). Ask Housecall Pro for the CSR AI price in writing. OnCrew publishes included-call plans that need no other software: Starter $49/mo for 100 calls, Pro $149/mo for 400 calls, Multi-Truck $349/mo for 1,000 calls, then $0.99 per call.

Does OnCrew connect to Housecall Pro?

Yes. Housecall Pro connects from your OnCrew dashboard. It needs Housecall Pro's MAX plan (their tier, not an OnCrew plan). Each real caller lands there as a customer and a lead tagged OnCrew, with the call summary, callback number and service address. On Basic or Essentials, the webhook export still reaches Housecall Pro: OnCrew sends every real call as one JSON record to a Zapier or Make workflow that creates the customer and job in Housecall Pro, and our team sets that up with you.

What happens when a caller needs a person?

Housecall Pro's CSR AI gathers the caller's information and sends the call to a number you choose, and it can pass callers to a Housecall Pro Assist Rep (housecallpro.com/features/csr-ai, checked October 3, 2026). OnCrew flags the urgent categories you configure and, with live transfer switched on, offers to connect the caller to the people you list; if nobody picks up within about 25 seconds, or the ring time you choose, Sarah comes back on the line and takes a message, so the caller is never left on hold. Either way, a person on your team decides whether to dispatch.

Does Housecall Pro CSR AI answer chats and texts?

Housecall Pro's AI Team page lists CSR AI (chat) among the AI features included in every Housecall Pro plan, says CSR AI 24/7 call answering is a paid feature, and marks texts as coming soon (housecallpro.com/features/csr-ai, checked October 3, 2026). OnCrew answers phone calls and texts your team the call record; it does not answer website chat.

When might Housecall Pro CSR AI fit better?

Pick Housecall Pro CSR AI if you already run Housecall Pro and want calls answered and appointments scheduled inside it with no second tool, or want callers passed to a Housecall Pro Assist Rep. Pick OnCrew if you want a published price before you start, run other software or none, or want to hear the trade intake on a demo line before forwarding your number.

06Keep researching

More buyer guides for contractor answering services

Housecall Pro CSR AI is one option for shops that run on Housecall Pro. These pages cover how OnCrew connects to field software and how AI answering, live answering and call-center options compare.

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Abe

Founder, OnCrew · Los Angeles, CA

“I built OnCrew after watching my brother’s plumbing crew miss two urgent jobs in one night because their answering service kept callers on hold. Setting up your line takes about 10 minutes on your own. If you get stuck, reply to any OnCrew email and I’ll walk you through it. I won’t hand you off to a sales rep, and I read every refund request myself.”

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