If you are searching for VoiceNation pricing in 2026, the first thing to know is that the brand has effectively been retired: voicenation.com forwards to Moneypenny's US homepage, and voicenation.com/pricing to Moneypenny's US pricing page. The second thing changed recently. When rechecked October 2, 2026, that pricing page printed both of Moneypenny's US rate cards: live receptionist plans from $165 per month for 50 minutes up to $985 per month for 500 minutes, with extra minutes billed $1.67 to $2.28 each, and AI answering plans from $69 per month for 25 calls up to $435 per month for 250 calls, with extra calls billed $1.89 to $2.49 each. In July 2026 the live plans were quote-only and the AI rate card ran $99 per month for 50 calls up to $775 per month for 500. VoiceNation's old published price list ($70 per month for 20 minutes up to $1,595 per month for 1,000 minutes) is defunct and should not be treated as current. This guide covers both verified rate cards, what they leave unsettled, and the published alternatives to compare.
Last reviewed October 2, 2026. Rechecked: voicenation.com still forwards to Moneypenny's US pages; the live receptionist plans, quote-only in July, now print prices by the minute; the AI rate card added a 25-call plan and dropped the 500-call plan.
How much does VoiceNation cost in 2026?
VoiceNation is now Moneypenny USA. Its published live receptionist plans run $165 per month for 50 minutes up to $985 per month for 500 minutes, with extra minutes billed $1.67 to $2.28 each, and its AI answering plans run $69 per month for 25 calls up to $435 per month for 250 calls, with extra calls billed $1.89 to $2.49 each (verified 2026-10-02). Contractor AI alternatives such as OnCrew publish per-call pricing from $49/month.
What happened to VoiceNation?
- 2020: Moneypenny, the UK's largest answering service, acquired VoiceNation.
- By 2026: the VoiceNation brand is folded in; voicenation.com now 301-redirects to the Moneypenny US homepage, which does not mention VoiceNation (checked 2026-10-02).
- Pricing now published for both products: VoiceNation historically published a full price list. In July 2026 Moneypenny's US live receptionist pricing page published none (a sales number and a quote form only), while the AI receptionist product had a published rate card with a promotion running through July 24, 2026. On October 2, 2026 one pricing page printed both: four live receptionist plans sold by the minute and four AI plans sold by the call, with no promotion shown.
If you were a VoiceNation customer or comparison-shopping against its old price list, re-quote everything.
Moneypenny US AI receptionist pricing (verified October 2026)
The AI Answering plans on the official pricing page, billed by the call (accessed 2026-10-02):
| Plan | Monthly | Extra calls | Effective per-call at plan cap |
|---|---|---|---|
| 25 calls | $69 | $2.49/call | $2.76 |
| 50 calls | $99 | $2.39/call | $1.98 |
| 100 calls | $199 | $2.19/call | $1.99 |
| 250 calls | $435 | $1.89/call | $1.74 |
Every tier lists no contract, 24/7 service, a reporting dashboard, and human escalation. The July 2026 ladder (50 to 500 calls, $99 to $775, with a promotion through July 24) is gone. That per-call math matters for comparison shopping: roughly $1.74 to $2.76 per call, versus $0.99 per call on contractor AI services like OnCrew.
Live receptionist plans: now published
Moneypenny's US live receptionist plans (the product closest to what VoiceNation sold) were quote-only when checked in July 2026. On October 2, 2026 the same pricing page printed four of them under People Answering, billed by the minute:
| Plan | Monthly | Extra minutes | Effective per-minute at plan cap |
|---|---|---|---|
| 50 minutes | $165 | $2.28/min | $3.30 |
| 100 minutes | $265 | $2.12/min | $2.65 |
| 200 minutes | $422 | $1.91/min | $2.11 |
| 500 minutes | $985 | $1.67/min | $1.97 |
Every plan lists no contract, 24/7 service, bilingual answering, and a mobile app and dashboard. Third-party figures from January 2026 (an Essential plan around $99/month for 30 minutes with roughly $2.99 per-minute overage, a Personalized plan around $189/month) predate these prices and match no plan on the official page. The legacy VoiceNation list ($70 to $1,595 per month, $1.85 to $2.99 per-minute overage, 21-day money-back guarantee) is defunct.
What the published price does NOT settle
Items to confirm on the Moneypenny sales call, in writing:
- How live minutes are counted: the page prints $1.67 to $2.28 per extra minute but not how each call's time is rounded.
- Dead-air and spam billing: billed time for spam and dead-air calls that pushed accounts into overage is a documented complaint on the VoiceNation Trustpilot profile. Ask how spam calls meter against the AI plans' call counts too.
- Setup fees: the pricing FAQ says there are no hidden fees but does not name setup fees; plans are no contract, with 30 days' notice to cancel.
- Where calls are answered: reviewers have raised suspicions of overseas routing on some calls despite US positioning. If US-based answering matters to you, get it contractually.
Real monthly math for a contractor shop
Worked example: a 4-truck plumbing shop fielding 130 calls a month:
- Moneypenny AI, 100-call plan: $199 + 30 extra calls at $2.19 = about $265 per month.
- Moneypenny AI, 250-call plan: $435 per month with headroom, no overage at this volume.
- Moneypenny live receptionist, 200-minute plan: 130 calls at 3.5 minutes each is 455 minutes, so $422 + 255 extra minutes at $1.91 (about $487) = total approximately $909 per month, the lowest of the four live plans at this volume (the 500-minute plan covers it for $985).
How much does VoiceNation cost per month?
VoiceNation cost per month in 2026: the service now runs under Moneypenny USA. Published live receptionist plans run $165 to $985 per month for 50 to 500 minutes, with extra minutes at $1.67 to $2.28. Published AI answering plans run $69 to $435 per month for 25 to 250 calls, with extra calls at $1.89 to $2.49. Get the spam-billing policy and how minutes are counted in writing.
VoiceNation reviews: what buyers report
- Trustpilot: Moneypenny's US pricing page shows a 4.6 Trustpilot rating (checked 2026-10-02). The legacy VoiceNation Trustpilot profile remains active and includes the dead-air and spam-billing complaints noted above.
- Clutch: VoiceNation's Clutch profile held 52 client reviews when checked in July 2026, most predating the Moneypenny consolidation, so weigh them as history of the acquired operation rather than the current product.
- What to do with that: the aggregate ratings are strong for a human answering service at this scale; the recurring negative theme is billing mechanics, not answer quality. Whatever plan you are quoted, get billing edge cases in writing.
Contractor-AI alternatives at published pricing
| Vendor | Plan | Included calls | Overage | Total monthly at 130 calls |
|---|---|---|---|---|
| OnCrew | Starter | 100 | $0.99 per call | $49 + ($0.99 x 30) = $79 |
| OnCrew | Pro | 400 | $0.99 per call | $149 (no overage at this volume) |
| OnCrew | Multi-Truck | 1,000 | $0.99 per call | $349 (no overage at this volume) |
Every OnCrew rate is published, per-call rather than per-minute, with no setup fee and a 14-day free trial. Spam and hang-up calls do not meter minutes against you because there is no minute meter.
When Moneypenny (formerly VoiceNation) is still the right choice
An honest read:
- Businesses that want a large, established human-receptionist brand with UK/US scale and bundled services like live chat.
- Verticals Moneypenny targets directly: legal, healthcare, real estate, franchise, funeral services.
- Negotiators: the pricing FAQ says Moneypenny will tailor a plan to your call volume and workflows, so rates can flex, especially for multi-location accounts.
If published, modelable pricing matters to you, both Moneypenny US products now offer it: the live receptionist plans by the minute and the AI plans by the call.
Frequently asked questions
Is VoiceNation still in business?
The service is, under Moneypenny USA. The VoiceNation brand and its published price list are retired; voicenation.com redirects to Moneypenny-branded US pages (verified 2026-10-02).
Does Moneypenny publish US pricing?
Yes, for both US products. Live receptionist plans run $165 to $985 per month for 50 to 500 minutes, extra minutes $1.67 to $2.28; AI answering plans run $69 to $435 per month for 25 to 250 calls, extra calls $1.89 to $2.49 (verified 2026-10-02). In July 2026 only the AI rate card was published and the live plans were quote-only.
What is the difference between VoiceNation pricing and Moneypenny pricing?
None anymore: they are the same company, and the old VoiceNation rate card is defunct. Current published pricing is Moneypenny's two US ladders: live receptionist plans at $165 to $985 per month and AI answering at $69 to $435 per month. Anything you find labeled "VoiceNation pricing" with $70 to $1,595 tiers is the retired list.
Does VoiceNation/Moneypenny have a free trial?
A 7-day free trial was advertised under the VoiceNation brand, but the current Moneypenny US pricing pages do not show one (checked 2026-10-02). Confirm current terms on the sales call.
Did VoiceNation charge for spam calls?
Billed dead-air and spam time pushing accounts into overage is a documented complaint on the VoiceNation Trustpilot profile (which remains active for the Moneypenny USA service). Ask for the current policy in writing.
What is the cheapest VoiceNation alternative for contractors?
For contractor-typical 80 to 150 calls per month, per-call contractor AI is the cheapest published category: OnCrew runs $49 to $349 per month with $0.99 per-call overage. The OnCrew vs VoiceNation comparison covers the head-to-head.
How is OnCrew different from VoiceNation/Moneypenny for contractors?
OnCrew is contractor-specific AI with fully published pricing: trade-aware intake, configured urgent-call handoffs with full transcripts, 24/7 coverage, $49/$149/$349 tiers, $0.99 per-call overage, 14-day trial. Moneypenny is a large human-receptionist service that also sells AI answering, priced by the minute (live) and by the call (AI).
Where to start
If you came here comparing VoiceNation:
- Re-quote everything: the old VoiceNation price list is defunct. Model both published Moneypenny ladders (live receptionists $165 to $985 per month by the minute, AI $69 to $435 per month by the call) against your real call length.
- Get the spam/dead-air billing policy and how each call's minutes are counted in writing.
- Apply a published per-call alternative to your real call mix. For OnCrew that is $49/$149/$349 per month with $0.99 per-call overage.
- Run trials side by side on a real week of calls: OnCrew offers 14 days; ask Moneypenny for its current trial terms.
For OnCrew specifically: start at oncrew.ai/lp/vs/voicenation, or call the live AI demo line at (818) 578-4783.
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