If you are searching for VoiceNation pricing in 2026, the first thing to know is that the brand has effectively been retired: voicenation.com resolves to Moneypenny-branded US pages ("Moneypenny, formerly VoiceNation"). The second thing changed recently. When rechecked 2026-07-12, Moneypenny's live receptionist pricing page still published no dollar figures, but the company now publishes a full AI receptionist rate card: $99 per month for 50 calls up to $775 per month for 500, with extra calls billed $1.69 to $2.39 each. VoiceNation's old published price list ($70 per month for 20 minutes up to $1,595 per month for 1,000 minutes) is defunct and should not be treated as current. This guide covers the verified rate card, what remains quote-only, and the published alternatives to compare.
Last reviewed July 12, 2026. Rechecked: voicenation.com still resolves to Moneypenny-branded pages; live receptionist plans remain quote-only; a published AI receptionist rate card is now live on moneypenny.com's US pages.
How much does VoiceNation cost in 2026?
VoiceNation is now Moneypenny USA. Its published AI receptionist plans run $99 per month for 50 calls up to $775 per month for 500 calls, with extra calls billed $1.69 to $2.39 each (verified 2026-07-12). Live receptionist plans are quote-only. Contractor AI alternatives such as OnCrew publish per-call pricing from $49/month.
What happened to VoiceNation?
- 2020: Moneypenny, the UK's largest answering service, acquired VoiceNation.
- By 2026: the VoiceNation brand is folded in; voicenation.com 301-redirects to moneypenny.com's US pages, which are branded "Moneypenny, formerly VoiceNation."
- Pricing transparency split by product: VoiceNation historically published a full price list. Moneypenny's US live receptionist pricing page publishes none (rechecked 2026-07-12: a sales number and a quote form only). But the AI receptionist product now has a fully published rate card, verified the same day, including a time-boxed promotion offering reduced rates through July 24, 2026.
If you were a VoiceNation customer or comparison-shopping against its old price list, re-quote everything.
Moneypenny US AI receptionist pricing (verified July 2026)
The one Moneypenny US product with published rates, from the official AI plans page (accessed 2026-07-12):
| Plan | Standard monthly | Promo rate (through July 24, 2026) | Extra calls | Effective per-call at plan cap |
|---|---|---|---|---|
| 50 calls | $99 | $84 | $2.39/call | $1.98 |
| 100 calls | $199 | $169 | $2.19/call | $1.99 |
| 250 calls | $435 | $370 | $1.89/call | $1.74 |
| 500 calls | $775 | $659 | $1.69/call | $1.55 |
Every tier lists no contract, 24/7 service, a reporting dashboard, and human escalation. That per-call math matters for comparison shopping: roughly $1.55 to $2.39 per call, versus $0.99 per call on contractor AI services like OnCrew.
Live receptionist plans: still quote-only
Moneypenny's US live receptionist plans (the product closest to what VoiceNation sold) publish no rates. Third-party cost guides from January 2026 cite an Essential plan around $99/month for 30 receptionist minutes with roughly $2.99 per-minute overage and a Personalized plan around $189/month, but those figures conflict with each other and cannot be verified against the official page. The legacy VoiceNation list ($70 to $1,595 per month, $1.85 to $2.99 per-minute overage, 21-day money-back guarantee) is defunct.
What the published price does NOT settle
Items to confirm on the Moneypenny sales call, in writing:
- Live receptionist rates: quote-only; reported ~$2.99 per-minute overage on live plans is among the highest in the market if accurate.
- Dead-air and spam billing: billed time for spam and dead-air calls that pushed accounts into overage is a documented complaint on the VoiceNation Trustpilot profile. Ask how spam calls meter against the AI plans' call counts too.
- Setup fees and contract terms on live plans: not published anywhere; unverified.
- Where calls are answered: reviewers have raised suspicions of overseas routing on some calls despite US positioning. If US-based answering matters to you, get it contractually.
Real monthly math for a contractor shop
Worked example: a 4-truck plumbing shop fielding 130 calls a month:
- Moneypenny AI, 100-call plan: $199 + 30 extra calls at $2.19 = about $265 per month at standard rates (about $235 on the July promo).
- Moneypenny AI, 250-call plan: $435 per month with headroom, no overage at this volume.
- Moneypenny live receptionist: quote-only. On reported Essential figures (~$99 for 30 minutes, ~$2.99/min over), 130 calls at 3.5 minutes each is 455 minutes, so 425 overage minutes = ~$1,271, total approximately $1,370 per month, which mostly signals that plan is not sized for contractor volume.
How much does VoiceNation cost per month?
VoiceNation cost per month in 2026: the service now runs under Moneypenny USA. Published AI receptionist plans run $99 to $775 per month for 50 to 500 calls, with extra calls at $1.69 to $2.39. Live receptionist plans are quote-only; third parties report $99 to $229 entry figures. Get live-plan quotes and the spam-billing policy in writing.
VoiceNation reviews: what buyers report
- Trustpilot: Moneypenny's own US pricing pages cite a 4.7 Trustpilot rating across more than 400 reviews. The legacy VoiceNation Trustpilot profile remains active and includes the dead-air and spam-billing complaints noted above.
- Clutch: VoiceNation's Clutch profile held 52 client reviews when checked in July 2026, most predating the Moneypenny consolidation, so weigh them as history of the acquired operation rather than the current product.
- What to do with that: the aggregate ratings are strong for a human answering service at this scale; the recurring negative theme is billing mechanics, not answer quality. Whatever plan you are quoted, get billing edge cases in writing.
Contractor-AI alternatives at published pricing
| Vendor | Plan | Included calls | Overage | Total monthly at 130 calls |
|---|---|---|---|---|
| OnCrew | Starter | 100 | $0.99 per call | $49 + ($0.99 x 30) = $79 |
| OnCrew | Pro | 400 | $0.99 per call | $149 (no overage at this volume) |
| OnCrew | Multi-Truck | 1,000 | $0.99 per call | $349 (no overage at this volume) |
Every OnCrew rate is published, per-call rather than per-minute, with no setup fee and a 14-day free trial. Spam and hang-up calls do not meter minutes against you because there is no minute meter.
When Moneypenny (formerly VoiceNation) is still the right choice
An honest read:
- Businesses that want a large, established human-receptionist brand with UK/US scale and bundled services like live chat.
- Verticals Moneypenny targets directly: legal, healthcare, real estate, franchise, funeral services.
- Negotiators: quote-only live receptionist pricing means rates can flex, especially for multi-location accounts.
If published, modelable pricing matters to you, only Moneypenny's AI receptionist product offers it in the US; the live receptionist plans do not.
Frequently asked questions
Is VoiceNation still in business?
The service is, under Moneypenny USA. The VoiceNation brand and its published price list are retired; voicenation.com redirects to Moneypenny-branded US pages (verified 2026-07-12).
Does Moneypenny publish US pricing?
Partially. The AI receptionist rate card is published: $99 to $775 per month for 50 to 500 calls, extra calls $1.69 to $2.39 (verified 2026-07-12). Live receptionist plans remain quote-only; third parties report entry plans around $99 to $229 per month, unverifiable against the official site.
What is the difference between VoiceNation pricing and Moneypenny pricing?
None anymore: they are the same company, and the old VoiceNation rate card is defunct. Current published pricing is Moneypenny's US AI receptionist ladder ($99 to $775 per month). Anything you find labeled "VoiceNation pricing" with $70 to $1,595 tiers is the retired list.
Does VoiceNation/Moneypenny have a free trial?
A 7-day free trial was advertised under the VoiceNation brand, but the current Moneypenny US pricing pages do not show one (checked 2026-07-12). Confirm current terms on the sales call.
Did VoiceNation charge for spam calls?
Billed dead-air and spam time pushing accounts into overage is a documented complaint on the VoiceNation Trustpilot profile (which remains active for the Moneypenny USA service). Ask for the current policy in writing.
What is the cheapest VoiceNation alternative for contractors?
For contractor-typical 80 to 150 calls per month, per-call contractor AI is the cheapest published category: OnCrew runs $49 to $349 per month with $0.99 per-call overage. The OnCrew vs VoiceNation comparison covers the head-to-head.
How is OnCrew different from VoiceNation/Moneypenny for contractors?
OnCrew is contractor-specific AI with fully published pricing: trade-aware intake, configured urgent-call handoffs with full transcripts, 24/7 coverage, $49/$149/$349 tiers, $0.99 per-call overage, 14-day trial. Moneypenny is a large human-receptionist service whose US pricing is quote-only.
Where to start
If you came here comparing VoiceNation:
- Re-quote everything: the old VoiceNation price list is defunct. Model the published Moneypenny AI ladder ($99 to $775 per month), and get live receptionist plans quoted in writing.
- Get the spam/dead-air billing policy and any per-minute rate in writing.
- Apply a published per-call alternative to your real call mix. For OnCrew that is $49/$149/$349 per month with $0.99 per-call overage.
- Run trials side by side on a real week of calls: OnCrew offers 14 days; ask Moneypenny for its current trial terms.
For OnCrew specifically: start at oncrew.ai/lp/vs/voicenation, or call the live AI demo line at (818) 578-4783.
Related reading
- OnCrew vs VoiceNation for contractors
- Ruby Receptionist pricing 2026
- AnswerConnect pricing 2026
- How much does an answering service cost in 2026?
- Answering service for contractors: the trade-by-trade intake walkthrough for HVAC, plumbing, electrical, and roofing shops.