Does OnCrew work with Jobber?+
Yes, through the webhook export. After every real call, OnCrew sends one record with the caller's name and callback number, the service address, what they need, how urgent it is and the call summary, and Jobber's Zapier app turns it into a request: connect it yourself, or our team sets it up with you. OnCrew still answers your calls 24/7 in your company name, captures intake, and classifies emergencies from routine requests.
How do I connect Jobber to OnCrew?+
Through Zapier, in about 10 minutes: start a Zap with Webhooks by Zapier (Catch Hook), paste its URL into Zapier and other apps on the Integrations page of your OnCrew dashboard and send a test record, then add Jobber's Create Client and Create Request steps. It needs a paid Zapier plan and a Jobber plan with Zapier (Connect, Grow or Plus). Or our team sets it up with you. Either way, OnCrew sends a test record first, then one record after every real call.
How is the Jobber AI receptionist set up?+
You forward your business number to OnCrew, fill in your business details and notes in the dashboard (the urgent-call rules are built in, and our team walks through setup with you if you want help), and connect the webhook export to Jobber through Zapier, yourself or with our team. From then on, every real call is answered in your company name and sent on to Jobber.
What does the Jobber answering service actually do on a call?+
OnCrew answers the call in your company name, asks trade-specific intake questions, classifies whether the call is an emergency or a routine request, captures the caller name, callback number, service address, and the issue in the caller's own words, and sends your on-call team a structured alert with the full transcript and AI summary. Through the webhook export, the same call is sent on to Jobber. Your team still owns dispatch, ETA, pricing, scheduling, and the field response.
Can I export captured calls to a custom system?+
Yes. The webhook export sends every completed call as a JSON record to a Zapier, Make or custom endpoint you choose, with the caller details, summary, urgency and outcome. You connect it from your dashboard, or our team sets it up with you, and it is the same export that carries every call to Jobber.
How much does the Jobber answering service cost?+
OnCrew has three plans: Starter at $49 per month for 100 included calls, Pro at $149 per month for 400 calls, and Multi-Truck at $349 per month for 1,000 calls. Overage calls are $0.99 each. There are no per-minute fees and no holiday surcharges. The webhook export to Jobber does not cost extra on any plan.
Does OnCrew dispatch or schedule jobs inside Jobber?+
No. OnCrew captures the call and sends it to Jobber through the webhook export. Your team still owns dispatch, technician assignment, ETA, scheduling, pricing, and every field decision. OnCrew does not assign crews, commit arrival times, or close jobs for you.
What other systems does OnCrew support?+
Housecall Pro connects from the Integrations page of your OnCrew dashboard with a Full-access API key from your Housecall Pro MAX plan: every caller is found or created as a customer, and a lead tagged OnCrew opens with the call summary, callback number and service address in its notes. ServiceTitan and other tools get every real call through the webhook export, which you connect yourself with Zapier or our team sets up with you. QuickBooks is not integrated. Google Calendar, email alerts and text alerts to the on-call team are also live.