OnCrew vs Jobber Receptionist: AI answering for contractors who run on Jobber

Jobber's help center lists Receptionist as an add-on at $29 a month for 30 conversations, then $0.79 per additional conversation, with conversations tagged "no conversation" or "spam" not counted; the Plus plan includes it with unlimited usage (help.getjobber.com, Receptionist article, checked October 3, 2026). That is on top of a Jobber subscription. OnCrew publishes included-call plans that need no other software: Starter $49/mo for 100 calls, Pro $149/mo for 400 calls, Multi-Truck $349/mo for 1,000 calls, then $0.99 per call. At 100 conversations a month, our arithmetic from Jobber's printed rates puts the add-on at $84.30 plus the Jobber plan; the same 100 calls stay inside OnCrew's $49 Starter.

Yes, through the webhook export: one JSON record per real call (summary, callback number, service address, job type, urgency and a link to the call in your dashboard, plus the recording and transcript when you switch them on) to Zapier, Make or your own endpoint, connected from your dashboard or set up with you. That is the path for Jobber and ServiceTitan today: Jobber's own Zapier app turns each record into a request (a paid Zapier plan and a Jobber plan with Zapier). Housecall Pro connects from the Integrations page of your OnCrew dashboard on its MAX plan. Jobber's Receptionist lives inside Jobber and books visits or creates work requests there directly, which is its main advantage if Jobber is the only place your office works.

Jobber meters Receptionist by conversation, over call or text, and its help center says conversations tagged "no conversation" or "spam" do not count (help.getjobber.com, Receptionist article, checked October 3, 2026). OnCrew meters by answered call of any length: calls where the AI talks with a caller count, and hang-ups on the greeting do not. A text thread is one conversation on Jobber; OnCrew answers phone calls and texts your team the call record.

Jobber's Receptionist listens for keywords you set, such as "emergency" or "burst pipe", and either transfers the call straight through to your escalation contact's phone number or sends that contact a text alert with a transcript snippet (help.getjobber.com, Receptionist article, checked October 3, 2026). OnCrew flags the urgent categories you configure and, with live transfer switched on, offers to connect the caller to the people you list; if nobody picks up within about 25 seconds, or the ring time you choose, Sarah comes back on the line and takes a message, so the caller is never left on hold. Either way, a person on your team decides whether to dispatch.

Pick Jobber Receptionist if you already run Jobber, want calls and texts handled inside it with no second tool, and your missed-call volume is small: at 30 conversations a month the add-on is $29. It is also included with unlimited usage on Jobber's Plus plan. Pick OnCrew if you are not on Jobber, run more than a few dozen calls a month, or want to hear the trade intake on a demo line before forwarding your number.