Predictable pricing. No per-minute traps.
Three plans, priced on how many calls OnCrew answers for you. For many contractors, one booked emergency job can cover months of service.
Generic live answering services typically charge $200 to $500 per month with per-minute hold-time billing. OnCrew is built for contractors with simple, predictable pricing.
Free 14-day trial. No credit card required to start. Cancel anytime. Plans start at $49/mo after the trial.
Pick by call volume
Every plan answers the same way. The tiers differ on included calls, phone numbers, and seats.
Create account
No charge today.
Guided setup
Hours, voice, forwarding.
Your 14-day trial starts
Secure Stripe checkout, and it does not ask for a card.
Starter
For solo contractors who answer their own phone.
Free 14-day trial. No credit card required to start. Cancel anytime before the trial ends.
Want guided setup instead?What you get
- 1 AI phone number
- Emergency triage & alerts
- Call transcripts & recordings
- Appointment request capture and email job summaries
- Basic analytics
Pro
For growing teams running one to five trucks.
Free 14-day trial. No credit card required to start. Cancel anytime before the trial ends.
Want guided setup instead?Everything in Starter, plus
- 2 AI phone numbers
- Workflow handoff setup for your current tools
- Appointment request capture and team handoff
- Priority support
Multi-Truck
For multi-crew shops that need more than one line.
Free 14-day trial. No credit card required to start. Cancel anytime before the trial ends.
Want guided setup instead?Everything in Pro, plus
- 5 AI phone numbers
- Custom AI voice training
- Multi-location support
- Dedicated account manager
- Custom workflow planning
Count only the calls OnCrew answers for you. Nights and weekends is a much smaller number than forwarding your main line all day, and you can move tiers from your dashboard whenever that number changes.
No setup fee. No per-minute billing. $0.99 per call after your included calls. Cancel from your dashboard whenever you want. Annual billing takes two months off any tier.
What happens when it gets a call wrong
No answering service, human or AI, reads every call right. What matters is whether you can see it and fix it. All four of these are in the product today.
Read it, then hear it
Calls land in your dashboard with the transcript and the recording. You see what the caller asked and what the AI said, word for word, on your own time.
A person still gets the urgent ones
Urgent calls go to your on-call team with the transcript attached, so one of your people can call that customer back the same night instead of reading about it Monday.
Try to break it first
Dial the demo line and throw your worst call at it. No account, no form, no salesperson.
Leaving takes one click
Month to month. You cancel from your own dashboard, no phone call to sit through. Inside 30 days, email hello@oncrew.ai and we refund the subscription fee for that period.
Memorial Day, 6:29 PM. A water heater leaking onto the floor.
Three lines from a real after-hours call answered on an OnCrew customer line. The lines are word for word; the names and details are changed. Voicemail loses this job. Every plan above catches it.
“Well, I'm having a problem with my hot water heater. It's leaking water on the floor.”
“Oh, got it. Let's get someone in touch with you on that. Can I get your name and best callback number, and what's the service address?”
Name, callback number, and address read back and confirmed with the caller. Job logged for the team: leaking water heater, wants someone out as soon as possible.
Try it on a real call first
Hear the AI answer before you forward a single call
Talk to Sarah in your browser right now, or start the trial and test her on your own number. Starter is $49/month with 100 included calls after the trial, then $0.99/call overage.
Free. No signup, no card. Your browser asks for the mic, then Sarah answers.
Recorded on our demo line. The caller is simulated.
14-day free trial·No credit card to start·30-day money-back guarantee
One account. Every line answered.
Multi-Truck is built for shops with crews on the road: separate lines for each location or crew, and routing rules that page the tech who is actually on call.
Per-tech on-call routing
Set who is on call and which call types reach them. Urgent calls page the right tech; routine work books politely for business hours.
Multiple lines and locations
Up to 5 AI phone numbers on one account, so each location or crew keeps its own line and its own setup.
1,000 calls included
$349/mo with 1,000 calls/mo, then $0.99/call after included calls. Two-ring answering on every line.
How Much Does an AI Answering Service Cost?
An AI answering service for contractors costs $49 per month for the entry plan (100 included calls, $0.99 per-call overage), $149 per month for 400 included calls, and $349 per month for 1,000 included calls on OnCrew. Human-staffed live answering costs more for far less volume: checked July 29, 2026, Smith.ai published a 30-call entry receptionist plan at $300 a month, with $11.50 for every call past it, and Ruby published $250 a month for 50 receptionist minutes. Entry plan against entry plan, that is five to six times the monthly price of OnCrew Starter for a fraction of the included volume. Annual billing takes two months off each OnCrew tier ($490, $1,490, or $3,490 per year).
Contractor Answering Service Pricing: The 3 Tiers
Contractor answering services price in one of two shapes. Monthly tiers (OnCrew at $49 to $349 per month) include a call quota with a per-call overage, capped at $0.99 per extra call. Bundle-based human services sell a small quota with a much larger overage on top of it: checked July 29, 2026, Smith.ai listed a 30-call plan at $300 a month with $11.50 for every call past it, then a 90-call plan at $810, and Ruby listed 50 receptionist minutes for $250 a month. The shape matters most on the weeks that matter most to a contractor. A storm or a freeze is when a shop takes its most calls, and that is exactly when a small bundle with a double-digit per-call overage gets expensive.
What every plan includes
What is not in the bill
For many contractors, one booked emergency job can cover months of OnCrew service.
You only need to win back a single after-hours job to make Starter pencil out for the year. Every captured callback after that is upside.
Worked example: an after-hours HVAC emergency call is often worth $350 to $450 in booked work. At $49/mo, one captured job covers roughly seven months of Starter.
- Trade-aware triage so true emergencies get a fast callback.
- Predictable $0.99 overage. No per-minute hold-time billing.
- Full transcripts plus the callback request handed to your team.
Starter
100 calls/month included. $0.99 per additional call. Cancel anytime.
Just trying it on? Start with Starter. We will help you upgrade later when call volume actually demands it.
Frequently Asked Questions
What happens during the 14-day free trial?
Can I cancel anytime?
What if I go over my call limit?
What happens if the AI gets a call wrong?
Do callers know they're talking to AI?
How long does setup take?
How is this different from Smith.ai or Ruby?
Does it work with my existing software?
Is there a money-back guarantee?
Still have questions? Call (818) 578-4783
Want the workflow and trust basics first? See how OnCrew handles your calls
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Per-minute, flat-rate, and AI pricing models for contractor answering services, with sample monthly invoices.
After-hours answering service guide
How to staff nights, weekends, and holidays for service calls without paying receptionists to wait by a phone.
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Step-by-step setup for emergency call routing: forwarding, triage rules, on-call rotation, and escalation paths.
Answering service cost calculator
Estimate monthly answering service cost from your call volume, average minutes per call, and per-minute rate.
Ready to capture more emergency calls?
14-day free trial. Guided setup. Capture more urgent calls after hours.
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