Answering Service for Cleaning Services: Quote Requests Answered While Your Crews Are Out Cleaning
Your crews are in a client's home and the office phone is on your cell. Emily, the AI receptionist from OnCrew, answers in your company's name, takes the address, the kind of clean and when they want it, and texts you the details.
Free for 14 daysNo card requiredCancel anytime
Quick answer
What is an answering service for cleaning services?
- Answers your business line 24/7 in your business name.
- Takes the caller's name, number and need in their own words.
- Flags a call urgent on the caller's own word.
- Texts and emails you the details after every call.
- Plans start at $49/mo for 150 minutes.
Quote Shoppers Book the First Company That Calls Back
Someone who needs a cleaner usually requests quotes from several. When Emily answers, they hear your name, give their details and know you will follow up.
- Callers hear your company's name, not a beep
- Address, size of home and the kind of clean arrive by text
- Schedule changes reach you right after the call
From Quote Requests to Same-Day Changes
She asks who is calling, a callback number and the address, then what your notes list for a cleaning call.
Quote requests
She notes the address, the size of the home or office and the kind of clean. She does not quote a price unless your notes give her one.
Recurring cleans
A client wants weekly or every-other-week service. She notes the frequency and the days that suit them.
Move-out and deep cleans
She takes the dates, the address and the size, which is what your estimator needs.
Schedule changes
A client needs to skip or move a visit. She takes it down and texts you at once so you can reroute the crew.
Complaints and re-cleans
A client was not happy with a visit. She notes what they said for you to handle personally.
Booking onto your calendar
With Google Calendar connected and booking switched on, she can offer open slots for estimates.
Emily does not schedule your crews or promise arrival times. She takes the details and you confirm.
A Quote Call, as It Reaches You
10:40 AM, while both crews are out. Within seconds of the call ending, your phone shows this:
Example text · 10:40 AM
OnCrew new call: Beth W. +15085550173 - Move-out clean, 3 bedroom. Needs a move-out clean for a 3 bedroom house by the end of the month. Address: 58 Sample Hill Rd. Full summary: https://oncrew.ai/c/Vn3Kd8Rq1Lw6Hz9Tb2Xm5Jc0Pg7Sy4Fa8Ue1Oi6Nh3Wr9Ck2Mt5Qb0Dv7Ls4Gx1Ye8Zp6J Reply STOP to stop texts.
Calls reach her from your existing number: forward all of them, or only the ones you do not answer. She can also put a caller through to a person you name, and takes a message if nobody picks up.
Plans for Cleaning Services, Nights and Weekends Included
A call at 9 PM costs the same as one at 9 AM. Overage is $0.49 per minute on Starter, $0.39 on Pro, $0.29 on Multi-Truck. Every plan has live call transfer, a separate after-hours greeting and a text and email after each call.
Starter
$49/mo
150 included minutes
extra at $0.49/min
An owner-operator or a small crew.
Pro
$149/mo
500 included minutes
extra at $0.39/min
A growing company, or a second number.
Multi-Truck
$349/mo
1,500 included minutes
extra at $0.29/min
Several crews and heavy call volume.
Details for every plan are on the pricing page.
Two Ways to Try It
Start the 14-day free trial, no card needed, and call your own new line the way a customer would. Or hear her first: the demo line (213) 319-5075 asks what kind of business you run and answers as its front desk, so you hear how a call to one of the cleaning services like yours would go. You can also ask her anything about OnCrew.
Answering Service for Cleaning Services, Answered
Does she quote prices?
Only what your notes say. If you write your rates by home size in the notes she can share them; otherwise she takes the details and you quote.
Does she ask for the address?
Yes. A cleaning company goes to the customer's place, so the address is part of the intake.
Can a client reach me for a same-day issue?
Urgent calls text you right after the call, and with live transfer set up she can announce and connect the caller to you.
How much is an answering service for cleaning services?
Plans start at $49 a month for 150 included minutes. Pro runs $149 with 500 minutes and a second number, Multi-Truck $349 with 1,500 minutes, and anything past that is $0.49 per minute on Starter, $0.39 on Pro, $0.29 on Multi-Truck. The 14-day free trial starts without a card.
Do we keep the phone number we already have?
Yes. You forward your existing number to OnCrew, either every call or only the ones nobody picks up, and your phone company can turn the forwarding off whenever you want. Callers keep dialing the number they know.
What do we get after each call?
A text and an email to the owner after every call: who called, the number, what they need, and in the email a recording and transcript. Urgent calls are marked as such.
Can she put a call through to a person?
Yes, on every plan. She announces the caller to the person you named, connects them, and takes a message if nobody picks up. You choose who she tries.
Is there a different greeting after hours?
Yes. You can set a separate after-hours greeting, and your notes decide what she says about what happens next.
Try her out first
Hear how she handles a call, then decide
During the free trial, phone your new line yourself and call it the way one of your customers would. Emily answers in your business's name.
Emily asks what kind of business you run and answers as its front desk. You can ask her anything about OnCrew, too.
14-day free trial·No credit card to start·30-day money-back guarantee
OnCrew answers for any business that takes calls. Other pages: law firms, property management companies, real estate offices, auto repair shops, salons and spas, veterinary clinics, accounting and tax offices, insurance agencies, towing companies. See the AI receptionist overview.