Answering Service for Insurance Agencies: Quote Requests and Claim Calls, Answered in Your Agency's Name
A shopper wants a quote, a policyholder just had a fender bender and a client needs a certificate. Emily, the AI receptionist from OnCrew, answers in your agency's name, takes what each caller needs and sends you the details.
Free for 14 daysNo card requiredCancel anytime
Quick answer
What is an answering service for insurance agencies?
- Answers your business line 24/7 in your business name.
- Takes the caller's name, number and need in their own words.
- Flags a call urgent on the caller's own word.
- Texts and emails you the details after every call.
- Plans start at $49/mo for 150 minutes.
Quote Shoppers Call Several Agencies
Someone comparing coverage calls a few offices and talks to the first one that answers. A policyholder in a claim wants a person right away. When Emily answers, they hear your agency's name and know you will follow up.
- Callers hear your agency's name, not a beep
- Quote or claim, noted at the top of each summary
- Details arrive by text and email right after the call
From Quote Requests to Certificate Requests
She asks who is calling and a callback number, then the reason. Your notes can add questions, such as which line of coverage.
Quote requests
She notes the kind of coverage (auto, home, business) and the best time to call. She does not quote a premium.
Claim calls
A policyholder reports an accident or damage. She takes their name, number and what happened, and flags the call urgent when they say it cannot wait. She does not file the claim.
Certificates and ID cards
A client needs a certificate or a proof of insurance. She takes the request for your team.
Billing and policy questions
She takes the question and a callback number; she does not look up policies.
Renewals and changes
A client wants to add a driver or change coverage. She notes the request for the right person.
Appointment requests
With Google Calendar connected she can offer open slots for review meetings.
Emily does not quote premiums, explain coverage or file claims. She takes the details and your agency follows up.
A Claim Call, as It Reaches You
7:05 PM, a policyholder after a minor accident. Within seconds of the call ending, your phone shows this:
Example urgent text · 7:05 PM
OnCrew URGENT: Ellen P. +15085550188 - Auto claim, rear-ended tonight. Rear-ended at a light, no injuries, car drivable. Wants to know how to start a claim. Full summary: https://oncrew.ai/c/Vn3Kd8Rq1Lw6Hz9Tb2Xm5Jc0Pg7Sy4Fa8Ue1Oi6Nh3Wr9Ck2Mt5Qb0Dv7Ls4Gx1Ye8Zp6J Reply STOP to stop texts.
Calls reach her from your existing number: forward all of them, or only the ones you do not answer. She can also put a caller through to a person you name, and takes a message if nobody picks up.
Plans for Insurance Agencies, Nights and Weekends Included
A call at 9 PM costs the same as one at 9 AM. Overage is $0.49 per minute on Starter, $0.39 on Pro, $0.29 on Multi-Truck. Every plan has live call transfer, a separate after-hours greeting and a text and email after each call.
Starter
$49/mo
150 included minutes
extra at $0.49/min
A one- or two-person agency.
Pro
$149/mo
500 included minutes
extra at $0.39/min
A busier agency, or a second number.
Multi-Truck
$349/mo
1,500 included minutes
extra at $0.29/min
A larger agency with several lines.
Details for every plan are on the pricing page.
Two Ways to Try It
Start the 14-day free trial, no card needed, and call your own new line the way a customer would. Or hear her first: the demo line (213) 319-5075 asks what kind of business you run and answers as its front desk, so you hear how a call to one of the insurance agencies like yours would go. You can also ask her anything about OnCrew.
Answering Service for Insurance Agencies, Answered
Can she quote a policy?
No. She takes the type of coverage and the caller's number and your agency prepares the quote.
Does she handle claims?
She takes the caller's details and what happened and sends them to you. She does not file the claim or tell anyone what is covered.
Can she transfer a caller to an agent?
Yes, if you set up live transfer: she announces the caller, connects them, and takes a message if nobody picks up.
How much is an answering service for insurance agencies?
Plans start at $49 a month for 150 included minutes. Pro runs $149 with 500 minutes and a second number, Multi-Truck $349 with 1,500 minutes, and anything past that is $0.49 per minute on Starter, $0.39 on Pro, $0.29 on Multi-Truck. The 14-day free trial starts without a card.
Do we keep the phone number we already have?
Yes. You forward your existing number to OnCrew, either every call or only the ones nobody picks up, and your phone company can turn the forwarding off whenever you want. Callers keep dialing the number they know.
What do we get after each call?
A text and an email to the owner after every call: who called, the number, what they need, and in the email a recording and transcript. Urgent calls are marked as such.
Can she put a call through to a person?
Yes, on every plan. She announces the caller to the person you named, connects them, and takes a message if nobody picks up. You choose who she tries.
Is there a different greeting after hours?
Yes. You can set a separate after-hours greeting, and your notes decide what she says about what happens next.
Try her out first
Hear how she handles a call, then decide
During the free trial, phone your new line yourself and call it the way one of your customers would. Emily answers in your business's name.
Emily asks what kind of business you run and answers as its front desk. You can ask her anything about OnCrew, too.
14-day free trial·No credit card to start·30-day money-back guarantee
OnCrew answers for any business that takes calls. Other pages: law firms, property management companies, real estate offices, auto repair shops, salons and spas, veterinary clinics, accounting and tax offices, cleaning services, towing companies. See the AI receptionist overview.