Answering Service for Real Estate Offices: The Sign-Call You Would Have Missed While Showing a House
A buyer sees your sign and calls while you are walking another client through a house. A seller wants a valuation. A tenant needs the listing agent. Emily, the AI receptionist from OnCrew, answers in your office's name and sends you who called and what they want.
Free for 14 daysNo card requiredCancel anytime
Quick answer
What is an answering service for real estate offices?
- Answers your business line 24/7 in your business name.
- Takes the caller's name, number and need in their own words.
- Flags a call urgent on the caller's own word.
- Texts and emails you the details after every call.
- Plans start at $49/mo for 150 minutes.
Inquiries Go to Whoever Answers First
Someone who calls about a listing often calls three agents in a row. When Emily answers, they hear your name, leave their details and know you will call back.
- Callers hear your brokerage's name, not a beep
- Name, number and which property arrive by text after each call
- Showing requests wait for you with times already noted
From Sign Calls to Seller Inquiries
She asks who is calling and a callback number, then what your notes list for that kind of call.
Buyer inquiries on a listing
A caller asks about a property they saw online or on a sign. She notes which one and what they want to know, and you call back with the answers.
Showing requests
She takes the property, the days and times that suit them and their number. With Google Calendar connected she can offer open slots.
Seller and valuation calls
Someone thinking of selling asks what their home is worth. She notes the address and timing; she does not quote a value.
Rental inquiries
A prospective tenant asks about a rental. She takes the details and passes them on.
Transaction calls
A lender, title office or another agent calls about a deal in progress. She takes the name, the file and the callback number.
After-hours calls
Evenings and weekends are when buyers browse. A separate after-hours greeting can tell callers when you will call back.
Emily does not quote prices, give valuations or advise on a deal. She takes the details and your team follows up.
A Weekend Sign Call, as It Reaches You
Saturday 11:20 AM, while you are at an open house. Within seconds of the call ending, your phone shows this:
Example text · Saturday 11:20 AM
OnCrew new call: Priya S. +15085550118 - Buyer asking about listing. Saw the sign. Wants a showing Sunday afternoon and to know if the seller... Address: 12 Sample Row. Full summary: https://oncrew.ai/c/Vn3Kd8Rq1Lw6Hz9Tb2Xm5Jc0Pg7Sy4Fa8Ue1Oi6Nh3Wr9Ck2Mt5Qb0Dv7Ls4Gx1Ye8Zp6J Reply STOP to stop texts.
Calls reach her from your existing number: forward all of them, or only the ones you do not answer. She can also put a caller through to a person you name, and takes a message if nobody picks up.
Plans for Real Estate Offices, Nights and Weekends Included
A call at 9 PM costs the same as one at 9 AM. Overage is $0.49 per minute on Starter, $0.39 on Pro, $0.29 on Multi-Truck. Every plan has live call transfer, a separate after-hours greeting and a text and email after each call.
Starter
$49/mo
150 included minutes
extra at $0.49/min
An independent agent or a small team.
Pro
$149/mo
500 included minutes
extra at $0.39/min
A busier office, or a second number for a team line.
Multi-Truck
$349/mo
1,500 included minutes
extra at $0.29/min
A larger brokerage with several lines and heavy volume.
Details for every plan are on the pricing page.
Two Ways to Try It
Start the 14-day free trial, no card needed, and call your own new line the way a customer would. Or hear her first: the demo line (213) 319-5075 asks what kind of business you run and answers as its front desk, so you hear how a call to one of the real estate offices like yours would go. You can also ask her anything about OnCrew.
Answering Service for Real Estate Offices, Answered
Can she book showings?
With Google Calendar connected and booking switched on, she reads out open slots and the one the caller picks lands on your calendar. Otherwise she takes their preferred times and you confirm.
Can I keep my number from the yard signs?
Yes. You forward that number to OnCrew, either every call or only the ones nobody picks up. Callers keep dialing the number they already know.
Does she know my listings?
Only what your notes say. If a caller asks something the notes do not answer, she promises a follow-up instead of guessing.
How much is an answering service for real estate offices?
Plans start at $49 a month for 150 included minutes. Pro runs $149 with 500 minutes and a second number, Multi-Truck $349 with 1,500 minutes, and anything past that is $0.49 per minute on Starter, $0.39 on Pro, $0.29 on Multi-Truck. The 14-day free trial starts without a card.
Do we keep the phone number we already have?
Yes. You forward your existing number to OnCrew, either every call or only the ones nobody picks up, and your phone company can turn the forwarding off whenever you want. Callers keep dialing the number they know.
What do we get after each call?
A text and an email to the owner after every call: who called, the number, what they need, and in the email a recording and transcript. Urgent calls are marked as such.
Can she put a call through to a person?
Yes, on every plan. She announces the caller to the person you named, connects them, and takes a message if nobody picks up. You choose who she tries.
Is there a different greeting after hours?
Yes. You can set a separate after-hours greeting, and your notes decide what she says about what happens next.
Try her out first
Hear how she handles a call, then decide
During the free trial, phone your new line yourself and call it the way one of your customers would. Emily answers in your business's name.
Emily asks what kind of business you run and answers as its front desk. You can ask her anything about OnCrew, too.
14-day free trial·No credit card to start·30-day money-back guarantee
OnCrew answers for any business that takes calls. Other pages: law firms, property management companies, auto repair shops, salons and spas, veterinary clinics, accounting and tax offices, insurance agencies, cleaning services, towing companies. See the AI receptionist overview.