Answering Service for Veterinary Clinics: Calls Answered While the Front Desk Is With a Pet and Its Owner
The front desk is checking in a nervous dog and three lines are lit. Emily, the AI receptionist from OnCrew, answers in your clinic's name, takes the pet owner's name, the pet and what they need, and sends the details to your team.
Free for 14 daysNo card requiredCancel anytime
Quick answer
What is an answering service for veterinary clinics?
- Answers your business line 24/7 in your business name.
- Takes the caller's name, number and need in their own words.
- Flags a call urgent on the caller's own word.
- Texts and emails you the details after every call.
- Plans start at $49/mo for 150 minutes.
Pet Owners Call When They Are Worried
An owner with a sick pet wants a person to answer. When Emily answers, they hear your clinic's name, say what is happening and know the clinic has the message.
- Owners hear your clinic's name, not a beep
- Owner, pet and reason arrive by text after the call
- Your after-hours notes decide what callers are told
From Appointment Requests to Refill Calls
She asks the owner's name and a callback number, then the pet and the reason. Your notes can add questions.
Appointment requests
A checkup, vaccines, a dental. She notes the pet, the reason and the times that suit the owner. With Google Calendar connected she can offer open slots.
Sick or injured pets
She flags the call urgent when the owner says it cannot wait. She gives no veterinary advice; your notes can name the emergency hospital you send after-hours callers to.
Refill and record requests
An owner needs a prescription refill or records sent. She takes the pet's name and the request for your team.
Boarding and grooming
She takes the dates and the pet and passes them on.
Results and follow-ups
An owner calls about a test result. She takes the message for the right person.
After-hours greeting
A separate greeting can give your hours and say where to go in an emergency, as you write it.
Emily gives no medical advice and does not decide how urgent a pet's condition is. She takes the owner's words and your team decides.
An Evening Call, as It Reaches You
6:40 PM, just after closing. Within seconds of the call ending, your phone shows this:
Example urgent text · 6:40 PM
OnCrew URGENT: Jen B. +15085550166 - Dog not eating, vomiting since morning. Beagle vomiting since morning, will not drink. Owner says it cannot wait. Full summary: https://oncrew.ai/c/Vn3Kd8Rq1Lw6Hz9Tb2Xm5Jc0Pg7Sy4Fa8Ue1Oi6Nh3Wr9Ck2Mt5Qb0Dv7Ls4Gx1Ye8Zp6J Reply STOP to stop texts.
Calls reach her from your existing number: forward all of them, or only the ones you do not answer. She can also put a caller through to a person you name, and takes a message if nobody picks up.
Plans for Veterinary Clinics, Nights and Weekends Included
A call at 9 PM costs the same as one at 9 AM. Overage is $0.49 per minute on Starter, $0.39 on Pro, $0.29 on Multi-Truck. Every plan has live call transfer, a separate after-hours greeting and a text and email after each call.
Starter
$49/mo
150 included minutes
extra at $0.49/min
A small clinic with one front desk.
Pro
$149/mo
500 included minutes
extra at $0.39/min
A busier clinic, or a second number.
Multi-Truck
$349/mo
1,500 included minutes
extra at $0.29/min
A multi-doctor hospital with several lines.
Details for every plan are on the pricing page.
Two Ways to Try It
Start the 14-day free trial, no card needed, and call your own new line the way a customer would. Or hear her first: the demo line (213) 319-5075 asks what kind of business you run and answers as its front desk, so you hear how a call to one of the veterinary clinics like yours would go. You can also ask her anything about OnCrew.
Answering Service for Veterinary Clinics, Answered
Does she give advice about a sick pet?
No. She takes the details, flags the call urgent when the owner says so, and passes it to your team. Your notes can tell her what to say about your emergency options after hours.
Can she book appointments?
With Google Calendar connected and booking switched on, yes, for the appointment types you choose. Otherwise she takes preferred times.
Can a call go to the on-call vet?
You can set up live transfer: she announces the caller to the person you named, connects them, and takes a message if nobody picks up.
How much is an answering service for veterinary clinics?
Plans start at $49 a month for 150 included minutes. Pro runs $149 with 500 minutes and a second number, Multi-Truck $349 with 1,500 minutes, and anything past that is $0.49 per minute on Starter, $0.39 on Pro, $0.29 on Multi-Truck. The 14-day free trial starts without a card.
Do we keep the phone number we already have?
Yes. You forward your existing number to OnCrew, either every call or only the ones nobody picks up, and your phone company can turn the forwarding off whenever you want. Callers keep dialing the number they know.
What do we get after each call?
A text and an email to the owner after every call: who called, the number, what they need, and in the email a recording and transcript. Urgent calls are marked as such.
Can she put a call through to a person?
Yes, on every plan. She announces the caller to the person you named, connects them, and takes a message if nobody picks up. You choose who she tries.
Is there a different greeting after hours?
Yes. You can set a separate after-hours greeting, and your notes decide what she says about what happens next.
Try her out first
Hear how she handles a call, then decide
During the free trial, phone your new line yourself and call it the way one of your customers would. Emily answers in your business's name.
Emily asks what kind of business you run and answers as its front desk. You can ask her anything about OnCrew, too.
14-day free trial·No credit card to start·30-day money-back guarantee
OnCrew answers for any business that takes calls. Other pages: law firms, property management companies, real estate offices, auto repair shops, salons and spas, accounting and tax offices, insurance agencies, cleaning services, towing companies. See the AI receptionist overview.