Answering Service for Towing Companies: A Tow Request at 3 AM Needs a Location, Not a Voicemail
A driver is on the shoulder with a dead car and calls every tow company they can find. Emily, the AI receptionist from OnCrew, answers in your company's name, gets where they are, the vehicle and the best number, and texts the details to you or whoever is dispatching.
Free for 14 daysNo card requiredCancel anytime
Quick answer
What is an answering service for towing companies?
- Answers your business line 24/7 in your business name.
- Takes the caller's name, number and need in their own words.
- Flags a call urgent on the caller's own word.
- Texts and emails you the details after every call.
- Plans start at $49/mo for 150 minutes.
Stranded Drivers Call Until Someone Answers
Someone stuck on the road does not leave a message. When Emily answers, they hear your company's name, give their location and know your dispatcher has it.
- Callers hear your company's name, day or night
- Location, vehicle and number arrive by text right after the call
- Your dispatcher decides who goes and when
From Roadside Calls to Impound Questions
She asks who is calling, the best number and where the vehicle is, then what happened. Your notes can add questions, such as whether the car will roll.
Tow requests
A car that will not start or has been in a crash. She notes the location, the vehicle and where it needs to go.
Roadside help
A lockout, a jump or a flat. She notes where they are and what they need.
Accident scenes
She flags a call urgent when the caller says it cannot wait, and tells anyone in danger to call 911 first.
Impound and release calls
She takes the plate or the caller's name and a callback number for your office.
Police and motor club calls
A dispatcher or an agency calls. She takes the details, or puts the call through if you set up live transfer.
After-hours coverage
Nights and weekends are when most tows are called. A separate after-hours greeting can tell callers what to expect.
Emily does not dispatch trucks or promise an arrival time. She takes the location and details, and your dispatcher decides.
A Night Tow Call, as It Reaches You
3:12 AM, a driver on the highway shoulder. Within seconds of the call ending, your phone shows this:
Example urgent text · 3:12 AM
OnCrew URGENT: Ray D. +15085550195 - Tow, car will not start. Sedan died on the shoulder, hazards on, alone. Address: Route 9 eastbound near exit 12. Full summary: https://oncrew.ai/c/Vn3Kd8Rq1Lw6Hz9Tb2Xm5Jc0Pg7Sy4Fa8Ue1Oi6Nh3Wr9Ck2Mt5Qb0Dv7Ls4Gx1Ye8Zp6J Reply STOP to stop texts.
Calls reach her from your existing number: forward all of them, or only the ones you do not answer. She can also put a caller through to a person you name, and takes a message if nobody picks up.
Plans for Towing Companies, Nights and Weekends Included
A call at 9 PM costs the same as one at 9 AM. Overage is $0.49 per minute on Starter, $0.39 on Pro, $0.29 on Multi-Truck. Every plan has live call transfer, a separate after-hours greeting and a text and email after each call.
Starter
$49/mo
150 included minutes
extra at $0.49/min
An owner-operator with a truck or two.
Pro
$149/mo
500 included minutes
extra at $0.39/min
A busier fleet, or a second number.
Multi-Truck
$349/mo
1,500 included minutes
extra at $0.29/min
A multi-truck fleet with real after-hours volume.
Details for every plan are on the pricing page.
Two Ways to Try It
Start the 14-day free trial, no card needed, and call your own new line the way a customer would. Or hear her first: the demo line (213) 319-5075 asks what kind of business you run and answers as its front desk, so you hear how a call to one of the towing companies like yours would go. You can also ask her anything about OnCrew.
Answering Service for Towing Companies, Answered
Does she dispatch the trucks?
No. She takes the location, the vehicle and the number, and texts them to you or your on-call driver. The dispatch decision stays with your team.
Can the night text go to the driver on call?
Yes. In Settings you mark who is on call and switch on the after-hours option, and an urgent call at night texts them as well as you.
Can she give the caller a price or an arrival time?
Only what your notes say. She does not promise an arrival time.
How much is an answering service for towing companies?
Plans start at $49 a month for 150 included minutes. Pro runs $149 with 500 minutes and a second number, Multi-Truck $349 with 1,500 minutes, and anything past that is $0.49 per minute on Starter, $0.39 on Pro, $0.29 on Multi-Truck. The 14-day free trial starts without a card.
Do we keep the phone number we already have?
Yes. You forward your existing number to OnCrew, either every call or only the ones nobody picks up, and your phone company can turn the forwarding off whenever you want. Callers keep dialing the number they know.
What do we get after each call?
A text and an email to the owner after every call: who called, the number, what they need, and in the email a recording and transcript. Urgent calls are marked as such.
Can she put a call through to a person?
Yes, on every plan. She announces the caller to the person you named, connects them, and takes a message if nobody picks up. You choose who she tries.
Is there a different greeting after hours?
Yes. You can set a separate after-hours greeting, and your notes decide what she says about what happens next.
Try her out first
Hear how she handles a call, then decide
During the free trial, phone your new line yourself and call it the way one of your customers would. Emily answers in your business's name.
Emily asks what kind of business you run and answers as its front desk. You can ask her anything about OnCrew, too.
14-day free trial·No credit card to start·30-day money-back guarantee
OnCrew answers for any business that takes calls. Other pages: law firms, property management companies, real estate offices, auto repair shops, salons and spas, veterinary clinics, accounting and tax offices, insurance agencies, cleaning services. See the AI receptionist overview.