Answering Service for Law Firms: Every New-Client Call Answered, Even While You Are in Court
A prospective client calls at 4:50 PM while everyone is in a deposition. A relative calls about a family member who was arrested. A current client wants to reach their attorney. Emily, the AI receptionist from OnCrew, answers in your firm's name, takes the details and sends them to you by text and email.
Free for 14 daysNo card requiredCancel anytime
Quick answer
What is an answering service for law firms?
- Answers your business line 24/7 in your business name.
- Takes the caller's name, number and need in their own words.
- Flags a call urgent on the caller's own word.
- Texts and emails you the details after every call.
- Plans start at $49/mo for 150 minutes.
People With a Legal Problem Call More Than One Firm
Someone looking for a lawyer usually calls several offices and talks to whoever picks up. A voicemail box is easy to skip. When Emily answers, they hear your firm's name, explain what happened and know someone will follow up.
- Callers hear your firm's name, not a beep
- Intake details reach your phone as a text right after the call
- Current clients and new matters are told apart in the summary
From First Consultations to Calls for the Paralegal
Each call starts with who is calling and the best number. Then she asks whatever your notes list for that kind of call.
New client inquiries
The caller says what the matter is in their own words: a car accident, a lease dispute, an estate question. She notes it with their name and number, plus anything your notes ask, like how they found you.
Urgent situations
A court date tomorrow, a relative in custody, papers served today. She flags the call urgent when the caller says it cannot wait, and the text reaches you right after the call.
Existing clients
A client wants an update or has a document to send. She takes the message for the right person and the number to call back.
Opposing counsel and courts
Another office or a clerk's office calls for the attorney. She takes the name, the matter if given, and the callback number.
Consultation scheduling
With Google Calendar connected and booking switched on, she offers open slots for the consultations you choose, and the slot lands on your calendar.
Wrong practice area
If you do not handle the caller's kind of matter, your notes can say what she tells them. She does not refer them to a particular lawyer.
Emily takes intake details and messages. She does not give legal advice, does not say whether someone has a case, and OnCrew is not a lawyer referral service.
A Late-Afternoon Inquiry, as It Reaches You
4:52 PM, a prospective client while the office is in a meeting. Within seconds of the call ending, your phone shows this:
Example text · 4:52 PM
OnCrew new call: Dana R. +15085550142 - New client: landlord dispute. Landlord is keeping her deposit and threatening eviction. Wants a consultation this week. Full summary: https://oncrew.ai/c/Vn3Kd8Rq1Lw6Hz9Tb2Xm5Jc0Pg7Sy4Fa8Ue1Oi6Nh3Wr9Ck2Mt5Qb0Dv7Ls4Gx1Ye8Zp6J Reply STOP to stop texts.
Calls reach her from your existing number: forward all of them, or only the ones you do not answer. She can also put a caller through to a person you name, and takes a message if nobody picks up.
Plans for Law Firms, Nights and Weekends Included
A call at 9 PM costs the same as one at 9 AM. Overage is $0.49 per minute on Starter, $0.39 on Pro, $0.29 on Multi-Truck. Every plan has live call transfer, a separate after-hours greeting and a text and email after each call.
Starter
$49/mo
150 included minutes
extra at $0.49/min
A solo practitioner or a two-person office.
Pro
$149/mo
500 included minutes
extra at $0.39/min
A small firm with more calls than hands, or a second number.
Multi-Truck
$349/mo
1,500 included minutes
extra at $0.29/min
A larger office with several lines and heavy volume.
Details for every plan are on the pricing page.
Two Ways to Try It
Start the 14-day free trial, no card needed, and call your own new line the way a customer would. Or hear her first: the demo line (213) 319-5075 asks what kind of business you run and answers as its front desk, so you hear how a call to one of the law firms like yours would go. You can also ask her anything about OnCrew.
Answering Service for Law Firms, Answered
Does the AI receptionist give legal advice?
No. She takes the caller's name, number and the matter in their own words, flags urgency from what they say, and passes it to your firm. She does not tell callers whether they have a case or what to do.
Is OnCrew a lawyer referral service?
No. OnCrew answers your firm's calls and sends the details to you. It does not send you clients and does not send your callers to other lawyers.
Can she put an urgent call through to an attorney?
Yes, if you set up live call transfer. She announces the caller to the person you named, connects them, and takes a message if nobody picks up.
How much is an answering service for law firms?
Plans start at $49 a month for 150 included minutes. Pro runs $149 with 500 minutes and a second number, Multi-Truck $349 with 1,500 minutes, and anything past that is $0.49 per minute on Starter, $0.39 on Pro, $0.29 on Multi-Truck. The 14-day free trial starts without a card.
Do we keep the phone number we already have?
Yes. You forward your existing number to OnCrew, either every call or only the ones nobody picks up, and your phone company can turn the forwarding off whenever you want. Callers keep dialing the number they know.
What do we get after each call?
A text and an email to the owner after every call: who called, the number, what they need, and in the email a recording and transcript. Urgent calls are marked as such.
Can she put a call through to a person?
Yes, on every plan. She announces the caller to the person you named, connects them, and takes a message if nobody picks up. You choose who she tries.
Is there a different greeting after hours?
Yes. You can set a separate after-hours greeting, and your notes decide what she says about what happens next.
Try her out first
Hear how she handles a call, then decide
During the free trial, phone your new line yourself and call it the way one of your customers would. Emily answers in your business's name.
Emily asks what kind of business you run and answers as its front desk. You can ask her anything about OnCrew, too.
14-day free trial·No credit card to start·30-day money-back guarantee
OnCrew answers for any business that takes calls. Other pages: property management companies, real estate offices, auto repair shops, salons and spas, veterinary clinics, accounting and tax offices, insurance agencies, cleaning services, towing companies. See the AI receptionist overview.