Answering Service for Salons and Spas: Nobody Can Answer the Phone With Color on Their Hands
You are mid-cut, the front desk is checking someone out and the phone rings. Emily, the AI receptionist from OnCrew, answers in your salon's name, takes the booking request or the change and texts you the details.
Free for 14 daysNo card requiredCancel anytime
Quick answer
What is an answering service for salons and spas?
- Answers your business line 24/7 in your business name.
- Takes the caller's name, number and need in their own words.
- Flags a call urgent on the caller's own word.
- Texts and emails you the details after every call.
- Plans start at $49/mo for 150 minutes.
Booking Calls Come While You Are Busy Working
Someone who wants an appointment will often try the next salon when no one picks up. When Emily answers, they hear your name, say what they want and know you will confirm.
- Callers hear your salon's name, not a beep
- Service, preferred time and number arrive by text
- Cancellations and changes reach you the moment the call ends
From New Bookings to Last-Minute Cancellations
She asks who is calling and a callback number, then what they want. Your notes can list your services and which stylist to ask for.
New appointment requests
A cut, color, facial or massage. She notes the service, the stylist if they have one and the times that suit them. With Google Calendar connected she can offer open slots.
Reschedules and cancellations
A client cannot make it. She notes the name and the appointment and texts you right away so you can fill the slot.
Price and service questions
She answers from your notes if you have written your prices and services there; otherwise she promises a follow-up.
Gift cards and packages
She takes the request and the callback number. She does not take payment.
First-time clients
She can ask whatever your notes list, such as hair length or the service they are curious about.
After-hours calls
A separate greeting can give your hours and when messages are returned.
Emily does not take payments or card details. She takes requests, and you confirm the appointment.
A Mid-Cut Call, as It Reaches You
2:15 PM, while you are with a client. Within seconds of the call ending, your phone shows this:
Example text · 2:15 PM
OnCrew new call: Alicia M. +15085550151 - Color appointment, new client. Wants balayage with a stylist who does long hair, Saturday morning if possible. Full summary: https://oncrew.ai/c/Vn3Kd8Rq1Lw6Hz9Tb2Xm5Jc0Pg7Sy4Fa8Ue1Oi6Nh3Wr9Ck2Mt5Qb0Dv7Ls4Gx1Ye8Zp6J Reply STOP to stop texts.
Calls reach her from your existing number: forward all of them, or only the ones you do not answer. She can also put a caller through to a person you name, and takes a message if nobody picks up.
Plans for Salons and Spas, Nights and Weekends Included
A call at 9 PM costs the same as one at 9 AM. Overage is $0.49 per minute on Starter, $0.39 on Pro, $0.29 on Multi-Truck. Every plan has live call transfer, a separate after-hours greeting and a text and email after each call.
Starter
$49/mo
150 included minutes
extra at $0.49/min
A solo stylist or small salon.
Pro
$149/mo
500 included minutes
extra at $0.39/min
A busier salon, or a second number.
Multi-Truck
$349/mo
1,500 included minutes
extra at $0.29/min
Several locations or chairs and heavy call volume.
Details for every plan are on the pricing page.
Two Ways to Try It
Start the 14-day free trial, no card needed, and call your own new line the way a customer would. Or hear her first: the demo line (213) 319-5075 asks what kind of business you run and answers as its front desk, so you hear how a call to one of the salons and spas like yours would go. You can also ask her anything about OnCrew.
Answering Service for Salons and Spas, Answered
Can clients book directly with her?
With Google Calendar connected and booking switched on, she offers open slots for the services you choose and the slot lands on your calendar. Otherwise she takes preferred times and you confirm.
What about no-show deposits or payments?
She does not take payments. She takes the request and your salon handles payment.
Can I keep my salon's number?
Yes. Forward your existing number to OnCrew, all calls or only the ones you miss.
How much is an answering service for salons and spas?
Plans start at $49 a month for 150 included minutes. Pro runs $149 with 500 minutes and a second number, Multi-Truck $349 with 1,500 minutes, and anything past that is $0.49 per minute on Starter, $0.39 on Pro, $0.29 on Multi-Truck. The 14-day free trial starts without a card.
Do we keep the phone number we already have?
Yes. You forward your existing number to OnCrew, either every call or only the ones nobody picks up, and your phone company can turn the forwarding off whenever you want. Callers keep dialing the number they know.
What do we get after each call?
A text and an email to the owner after every call: who called, the number, what they need, and in the email a recording and transcript. Urgent calls are marked as such.
Can she put a call through to a person?
Yes, on every plan. She announces the caller to the person you named, connects them, and takes a message if nobody picks up. You choose who she tries.
Is there a different greeting after hours?
Yes. You can set a separate after-hours greeting, and your notes decide what she says about what happens next.
Try her out first
Hear how she handles a call, then decide
During the free trial, phone your new line yourself and call it the way one of your customers would. Emily answers in your business's name.
Emily asks what kind of business you run and answers as its front desk. You can ask her anything about OnCrew, too.
14-day free trial·No credit card to start·30-day money-back guarantee
OnCrew answers for any business that takes calls. Other pages: law firms, property management companies, real estate offices, auto repair shops, veterinary clinics, accounting and tax offices, insurance agencies, cleaning services, towing companies. See the AI receptionist overview.