AI answers your business phone after hours, on weekends, and on holidays. It triages urgency in your trade's language, captures caller details, and alerts your on-call crew for callback so urgent jobs do not slip into voicemail.
For contractors, the most valuable calls land outside business hours. Voicemail is the most expensive way to handle them.
The phone rings hardest exactly when nobody is in the office. Voicemail is not a coverage plan, and most after-hours callers will not leave one before dialing the next contractor.
A no-heat call, a sewage backup, and a quote request all sound the same in voicemail. Your on-call crew should only get woken up for the calls that actually need them.
Homeowners with a real problem at 2 AM are dialing the next contractor on Google within minutes. If you call back in the morning, the job is already gone.
Three steps from forwarded call to a callback-ready lead in your dashboard.
Customers keep calling the same number they always have. After business hours, the call rolls into OnCrew automatically.
OnCrew greets the caller as your company, asks the right questions, and separates real after-hours emergencies from routine quote and scheduling requests.
Urgent callers get clear callback expectations. Your on-call crew gets the caller, the address, and the issue summary so they can call back fast. Routine calls wait for morning.
OnCrew is trained on the after-hours calls each trade actually receives. The AI knows which questions to ask and which calls to escalate.
No-heat in January, AC failure in a heat wave, gas smell, furnace lockouts.
Burst pipes, sewage backups, water heater failure, active leaks behind walls.
Power outages, sparking outlets, panel failures, exposed wiring after storms.
Active leaks during storms, blown-off shingles, emergency tarp requests.
Door stuck open overnight, broken springs before work, opener failures.
Home and car lockouts, post-break-in rekey, lost keys after midnight.
Fire, smoke, water, and mold emergencies that have to be answered now.
Pest, appliance, handyman, and other trades whose customers expect a real voice on the line.
Pick the included call volume that matches your shop. Overage calls are $0.99 each so a busy storm week never breaks the bill.
Starter
$49/mo
100 included calls
$0.99 per call after
Solo operators and small crews who need 24/7 coverage without staffing a night phone.
Pro
$149/mo
400 included calls
$0.99 per call after
Growing shops handling consistent after-hours volume across multiple service trucks.
Multi-Truck
$349/mo
1,000 included calls
$0.99 per call after
Multi-crew operations that need full-day overflow plus dedicated nights and weekends.
See full plan details on the pricing page.
An after-hours answering service answers your business phone outside of office hours so callers reach a real voice instead of voicemail. OnCrew is an AI answering service built for contractors. It picks up nights, weekends, and holidays in your company name, asks the right questions to separate real emergencies from routine requests, captures the caller's details, and alerts your on-call team for urgent follow-up. Plans start at $49 per month for 100 calls.
OnCrew's after-hours coverage starts at $49 per month for 100 included calls, with Pro at $149 per month for 400 calls and Multi-Truck at $349 per month for 1,000 calls. Calls beyond your plan are $0.99 each. Traditional live answering services charge $200 to $500 per month or per-minute rates that climb fast on long emergency calls.
OnCrew is built for HVAC, plumbing, electrical, roofing, garage door, locksmith, and restoration contractors, plus adjacent home-service trades. The AI is trained on trade-specific emergencies so a no-heat call, a burst pipe, a sparking panel, or an active roof leak gets the right urgency level and the right details captured.
No. OnCrew replaces voicemail, not your team. The AI handles the first conversation, captures who is calling and what is wrong, and alerts your on-call crew so they only get woken up for the calls that actually need a callback. Routine after-hours calls are summarized and queued for the morning.
Routine after-hours calls like quote requests, appointment questions, and general inquiries are answered, summarized, and added to your queue for the next business day. The caller hears a real conversation with your business, gets clear callback expectations, and your team starts the morning with a prioritized list instead of a voicemail box.
Setup is guided by our team. You tell us your business name, service area, hours, and the kinds of calls you take. We configure your AI agent and walk you through after-hours call forwarding from your existing number. There is no hardware to install and no software for your crew to learn.
OnCrew answers in your business voice and is designed to sound natural. Some callers will recognize that they are speaking with an AI assistant and that is fine. The point is that an emergency caller hears a real conversation, gets their issue acknowledged, and ends the call knowing your team will follow up rather than getting routed to voicemail.
Start a 14-day free trial of OnCrew and let the AI cover your nights, weekends, and holidays. Your team only gets pinged for calls that actually need a callback.
Tell us about your shop and our team will walk you through after-hours forwarding, urgency rules, and team alerts on a guided pilot.
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